Complete Peace of Mind with Metering & Billing:

The challenge:

Some apartments were experiencing excessively high cooling usage due to third-party installation faults, which led to unexpectedly high bills and a rise in resident complaints.

How we helped:

Although these issues pre-dated our involvement, we took the lead in resolving ongoing concerns. We worked closely with Benham & Reeves to:

•  Investigate usage data and pinpoint anomalies

•  Recalculate charges where appropriate

•  Keep residents informed and reassured throughout the process

“After months of unresolved billing disputes and metering issues, Data Energy provided invaluable support. Their expertise helped pinpoint the root causes we’d struggled to identify and delivered clear, effective solutions.

Liam’s professional and thorough approach ensured a smooth process from start to finish. Data Energy kept us well-informed every step of the way, giving us complete peace of mind.”

Tracey Tasker, Department Manager, Benham & Reeves

Stand-Out Service and Account Management:

At Data Energy, we pride ourselves on delivering exceptional service and account management. James Andrew Residential shares how clear, timely communication and a deeper understanding of their needs have made a significant difference.

Thank you for always keeping us informed – your updates are clear, timely, and make a real difference.

The level of service and account management we receive is a huge improvement from what we’ve experienced before.

It’s great to work with a team that truly understands our needs.

Sarah Riley, Senior Property Manager, James Andrew Residential

Personal and Reliable Service:

We appointed Data Energy as our metering and billing agent at a time when there were various issues, such as defect meters, missing information and data discrepancies. They worked with us to bring the majority of meters back online as quickly as possible, enabling us to commence billing based on actual consumption and generate cash flow.

They are friendly, approachable and always readily available to provide assistance.

We highly recommend Data Energy for their personal and reliable service.

Zenith Management

Valued Industry Expertise:

Data Energy have improved the way we handle utility queries, contracts and account management. Their industry expertise and up-to-date knowledge have empowered us to make informed decisions, while their unwavering commitment to customer service has made us feel like valued partners. 

Their account management services have streamlined our processes, saving us time and money. 

In summary, Data Energy has truly transformed our approach to utilities, making them invaluable asset to our organisation. 

Rebecca Bland, Hegarty Property Management

Excellence and Values:

I have worked closely with Data Energy over the past year and can say that they have been instrumental in the onboarding and set-up for our phased 4-block development. 

From taking over the data collection, resolving legacy installation issues and providing key sales and new home documents; – they have always been available to assist with anything we asked for. 

We continue to work closely with them on the resident billing at the site and they continue to support us with monthly reporting or key stakeholder meetings and they are always willing to tailor their services to meet our needs at this development. 

They are a pleasure to work with and there is always someone on hand to assist with any enquiry I have, be it by phone or email. 

Sarah Norton, Encore Group

We use Data Energy’s billing services for a variety of our developments, and they rose to the challenge on one site in particular. 

The site had a range of issues upon handover, from missing information, and equipment problems to changing deadlines.

Data Energy operated with flexibility and provided solutions to overcome these initial hurdles to our billing. They have worked with us to bring all the apartments up to scratch and start to generate cash flow for the site once more. They have liaised with the housing association, developer, metering provider and us, the managing agent, to get these issues resolved.   

Encore Group