About the role:

Data Energy Management Services is a reputable organisation specialising in comprehensive energy solutions for Managing Agents, covering heat, gas, electricity, water, and renewables.

One of our main services involves metering and billing solutions; calculating and issuing energy (typically heat) bills to residents and providing customer support. We are currently seeking a Customer Service Adviser to join our team.

Salary & Benefits:

• £24,000 – £26,000
• Annual leave: 25 days plus Bank Holidays
• Bonus incentive schemes
• Training and Development
• Onsite parking
• Life insurance
• Casual dress
• Company events
• Gym membership
• Auto enrolment pension

Role Overview and Responsibilities:

The Role:

• Job Location: Bishop Stortford
• Hours Per Week: 8.30 am – 5.00 pm
• Role Type: Permanent
• Reporting to: Customer Solutions Manager

Responsibilities:

• Monitoring customer accounts’ balances and reporting on overdue debts for possible escalation.
• To monitor payment plans in line with the credit policy and procedures.
• Producing reminder letter to chase overdue invoices within agreed timescales.
• Maintain accurate records of all chasing activity.
• Regular referral of overdue accounts to the managing agents (MA) with the prior agreement of the MA where normal procedures have not been successful
• Monthly customer accounts reconciliations.
• To liaise directly with property managers to agree policy regarding the debts and its recovery.
• To provide ad-hoc cover to Customer Service team when needed/requested by the line manager

Skills and Qualifications:

• Excellent organisational and time management skills
• Strong numeracy skills for handling billing and financial information
• Previous experience in customer service or a related field preferred
• Training will be provided for the customer service role within the heat billing department.

To Apply

• You must be living and authorised to work in the UK to apply for this position.
• Administrative support

Data Energy is an Investors in People accredited organisation and therefore actively looks to encourage and develop its staff though investment.