About the role:

Data Energy Management Services is a reputable organisation specialising in comprehensive energy solutions for Managing Agents, covering heat, gas, electricity, water, and renewables.

One of our main services involves metering and billing solutions; calculating and issuing energy (typically heat) bills to residents and providing customer support. We are currently seeking a Customer Service Adviser to join our team.

Salary & Benefits:

• £24,000 – £26,000
• Annual leave: 25 days plus Bank Holidays
• Bonus incentive schemes
• Training and Development
• Onsite parking
• Life insurance
• Casual dress
• Company events
• Gym membership
• Auto enrolment pension

Role Overview and Responsibilities:

The Role:

• Job Location: Bishop Stortford
• Hours Per Week: 8.30 am – 5.00 pm
• Role Type: Permanent
• Reporting to: Customer Solutions Manager

Responsibilities:

• Serve as the initial point of contact for all customer inquiries, both by phone and electronically.
• Respond promptly, professionally, and efficiently to all customer queries.
• Log and resolve customer complaints with care and attention.
• Gather and assess relevant information to address product and service inquiries effectively.
• Organise workflow to meet service level agreements and deadlines.
• Coordinate with internal departments to resolve customer issues and concerns.
• Manage customer accounts, including allocation and reconciliation.
• Maintain accurate records of customer interactions and transactions.
• Assist with administrative tasks as needed.
• Promote the company’s mission, aims, and ethos proactively.
• Participate in marketing plans and activities as required.
• Assist with other related tasks as assigned by your Manager.

Skills and Qualifications:

• Excellent organisational and time management skills
• Strong numeracy skills for handling billing and financial information
• Previous experience in customer service or a related field preferred
• Training will be provided for the customer service role within the heat billing department.

To Apply

• You must be living and authorised to work in the UK to apply for this position.
• Administrative support

Data Energy is an Investors in People accredited organisation and therefore actively looks to encourage and develop its staff though investment.