Trusted Partnerships, Transparent Solutions
Data Energy’s Procurement team’s commitment to transparency, fairness, and securing the best deals for clients is clear —from unambiguous commission structures to proactive conflict resolution.
Leading with Integrity, Delivering Value with Transparency
At Data Energy, trust isn’t just a word—it’s something we earn by being transparent, fair, and committed to delivering real value for our clients. In an industry full of challenges like rising energy costs and stricter regulations, we’ve stayed true to our core values, ensuring our clients get the best deals and honest communication every step of the way.
Our reputation for integrity and ethical business practices has been built over 30 years of consistently delivering for our clients. This page highlights how we demonstrate these values through fair dealings, clear pricing, and a proactive approach to resolving challenges.
You’ll find evidence of our commitment through client testimonials, performance statistics, and real-world examples that showcase how we’ve earned the trust of those we serve. These principles are actions we live by, ensuring our clients can always rely on us for honest and dependable service.
Highlights: Trust and Transparency in Action
1. Transparency in Business Dealings
- Proactive Approach: Transparency has been a core value at Data Energy, even before OFGEM regulations required it, ensuring clients are always informed about commission structures.
- Clear Agreements: Our Energy Partnership Agreements outline all services, commissions, and fees upfront for full clarity.
- Endorsements: SSE’s testimonial highlights our commitment to fairness and transparency.
2. Fairness and Value for Money
- Fair Commissions: Commission fees are aligned with the work provided, relieving property managers of time-consuming tasks like supplier communication.
- Value-Added Services: Our user-friendly procurement portal handles tasks like meter readings and change of tenancies, saving clients both time and resources.
3. Flexible Fees and Commission Structures
- Choice for Clients: Clients can choose between an uplift in end-user contract terms or direct charges to managing agents, ensuring transparency and flexibility.
- Tailored Approach: Commission structures are customised to meet client-specific needs, avoiding a one-size-fits-all model.
4. Exceptional Go-Live Rate
- 94% Success Rate: Data Energy boasts a 94% go-live success rate with suppliers, ensuring smooth transitions and reliable service.
- Client Support: Proactively resolving overdue balances and setting up payment plans supports seamless operations.
- Testimonials: SSE’s testimonial reinforces our high operational standards and successful partnerships.
5. Conflict Resolution Process
- Structured and Transparent: Early adoption of the ADR scheme reflects our proactive approach to conflict resolution.
- Strong Track Record: With only one resolved complaint in the past 12 months, our record speaks for itself—over 100 managing agents and 3,240 meters under management.
6. Securing the Best Deals for Clients
- Competitive Tendering: We tender to multiple suppliers, offering clients at least three competitive quotes.
- Beyond Price: Decision-making considers service quality, billing, and payment terms, ensuring the best overall value.
- Market Monitoring: Ongoing market scanning ensures clients get the most competitive and fair deals.
7. Ethical Motivation
- Regulatory Compliance: We strictly adhere to industry regulations, protecting clients at every step.
- Reputation: A positive brand reputation ensures long-term success and client trust.
- Core Values: Our PRIDE values—Professionalism, Responsibility, Integrity, Dedication, and Excellence—guide everything we do.
Our Approach
Through our approach and delivery of exceptional service, we continue to prove that we are the ideal heat and energy partner for any property management business. Over the last 30 years, we’ve built a track-record of standing by our values and a reputation that goes beyond simply delivering heat and energy management services – to building successful, long-term partnerships with our clients, suppliers and customers.
- Regulatory compliance – ensuring we are adhering to regulations within the industry
- Looking after our employees – ensuring our staff are fully engaged, motivated and fulfilled in their roles.
- Innovation and efficiency – finding innovative solutions to our clients’ needs
- Transparency – committing to clear, open communications in every aspect of our service
Our Core Values - P R I D E
Our core values guide every action and decision, forming the foundation of both our daily operations and long-term strategy. We hold ourselves accountable to these principles. No compromises. No excuses. We proudly believe that standing by these values ensures we do things the right way, and that’s the only way we work:
Personal Service
We are passionate about providing a professional yet personal service. Our experienced and dedicated team is always ready to respond to all of our clients’ needs. As proud Investors in People Silver Accredited, we believe in nurturing relationships both within our company and with those we serve.
Reliability
We focus on accurately identifying our clients’ needs and delivering services dependably, every time. We prioritise safety for everyone involved, adhering to OHSAS 18001 Health and Safety standards, ensuring that our services are transparent, safe and reliable.
Integrity
We remain true to ourselves and to those we work with. Transparency, honesty and consistency form the foundation of our work ethic. We never make promises we can’t keep, and we are always clear in our dealings with clients, partners and suppliers. No shortcuts, we’ll take the right road over the easy road every time.
Dedication
We are fully dedicated to contributing to the success of our clients, partners, customers, employees and shareholders. Every decision we make and action we take is rooted in this value.
Excellence
We believe in going beyond the extra mile for every single person we work with, from our own staff to our residents and every one of our clients; consistently delivering exceptional, transparent levels of service and support.
Our Client Testimonials
Data Energy has been an invaluable partner to Pinnacle over the past couple of years.
During a period of uncertainty in the energy market, they have always provided clear and straightforward advice, ensuring we were well informed before making important decisions. Their in-depth expertise and proactive support have saved us significant time, particularly through their management of supplier interactions. This has streamlined our operations and allowed us to focus on other priorities.
We wholeheartedly trust and recommend them as a reliable and knowledgeable partner and look forward to continuing a long and prosperous working relationship together in the years ahead.
Lisa Doorbar, Operations Manager – Pinnacle Group
Data Energy has consistently gone the extra mile for us especially over the last year with Manda Latchford providing clear and transparent advice and been a delight to deal with.
The last couple of years have, in the energy market, have been particularly volatile with prices fluctuating constantly.
I appreciate that we are only a small user of energy, but it has been important that the best prices are obtained for our clients. Your help has been wonderful and dealing with Manda a pleasure.”
“Data Energy has consistently proven to be a fair and transparent partner in the energy procurement industry. Their unwavering commitment to providing clients with exceptional service is evident in every interaction. Data Energy offer reasonable and competitive commission rates, reflecting their dedication to delivering genuine value rather than maximizing profit.
We have been particularly impressed by Data Energy’s high go-live rate, showcasing their efficiency and expertise in navigating the complexities of energy procurement. Queries and concerns are addressed promptly and professionally, underscoring their dedication to outstanding customer service. Our experience with Data Energy has been consistently positive.
We would like to highlight and thank Data Energy for their patience, understanding and reliance placed in SSE during these challenging times. They have always been supporting and trusting the process, which SSE really appreciates and are very grateful for.”
“Over the years, Data Energy has continually added high value to our service. During a highly volatile period in the energy market, they offered clear and transparent guidance, ensuring we fully understood our options before making any decisions.
Their expertise and proactive support have saved leaseholders both time and money, they have also helped us save significant time by especially by managing supplier communications on our behalf, which has greatly enhanced our daily operations.
They are a trusted partner we highly recommend.”
What our Clients say about us:
Katharine Price – August 2024
Sam F – December 2023
Jacci Harris – March 2024
Beks – March 2024
Chris Kowalczkowski – December 2024
Michelle Gallagher – December 2023
Samantha Bryce – December 2023
C Bayley – January 2024
RMS Team – Pinnacle Housing Ltd – January 2024
Brandon Bryan – December 2023
Pinnacle Housing – December 2023
Our Credentials
At Data Energy, we understand the importance of reassurance when managing energy and heat networks. Our commitment to excellence is supported by industry-leading accreditations to ensure we deliver the highest standards to our clients.
These certifications are more than just badges – they are the foundation of our processes, helping us consistently improve and meet the needs of property managers like you.
With a focus on compliance and quality, our accreditations demonstrate our dedication to doing things the right way. Every certification strengthens our ability to provide reliable, efficient services that you can trust.
Client Case Study
The Navigator Building
34 Barnwell Crescent, Bristol
Managing Agent: (Firstport)
Overview
In March 2023, we were approached by the property manager of The Navigator to resolve a complex issue with their communal gas meter. The meter, which serves a heat network for 33 apartments, had been registered under the wrong supply address, causing billing errors. Total Energies, the supplier, had been invoicing based on outdated meter data from a serial number that had been upgraded in June 2022.
The property manager turned to us, Data Energy, to take control of the situation, correct the information, and liaise with the supplier to ensure accurate billing moving forward.
The Requirement
The property manager needed us to work directly with the energy supplier to update the supply address and correct the meter serial number on their billing system, ensuring the client could settle their accounts accurately. This required a high level of precision, consistent communication, and, above all, transparency to resolve the issue swiftly and without any further disruptions.
Our Solution
At Data Energy, we believe in providing service with transparency and integrity. To address the issue, our client’s dedicated energy manager took a proactive approach, liaising between the supplier, the Distribution Network Operator (DNO), and the client. It was crucial that every piece of data provided to these parties was accurate to facilitate the necessary changes.
Throughout the process, we maintained open and clear communication, logging over 100 emails and numerous calls with the supplier and the client, while also utilising online chats to ensure no stone was left unturned. Multiple site visits were organised to verify the accuracy of the data. When the supplier failed to act on several occasions, we took the initiative to raise a formal complaint, advocating on behalf of the client to hold the supplier accountable.
Despite the challenges and setbacks, our persistence paid off. By January 2024, we successfully resolved the issues, ensuring the supplier billed on the correct data moving forward.
Impact
Our involvement allowed the client and managing agents to focus on their core responsibilities, knowing that the situation was being handled with integrity and attention to detail. By taking full ownership of the supplier communication and overseeing every step of the resolution, we minimised the burden on the client and ensured a smooth, transparent process.
Thanks to our relentless commitment to service and transparency, we resolved the issue without unnecessary stress on the client. In recognition of our efforts, we were proud to receive a 5-star review from the property manager—a testament to our dedication and the trust we build with our clients.
Our Leaflets for Download
Partnering with You Leaflet
Our leaflet explains our energy management services including billing solutions, brokerage, operations, maintenance and consultancy.
The complete energy solution!
Energy Procurement Services
Streamlined Energy Procurement
Our Objective is simple; to provide industry knowledge to support Property Managers in a sector that’s coninually evolving.
Preparing for Ofgem Leaflet
In 2022 the government appointed Ofgem as the heat network regulator. This guide details how we can help with the transition following the initial obligations laid out during 2024.
iKnoWatt Leaflet
This leaflet explains how your heat is supplied from the central heat network, and how you’ll only pay for what you use through our iKnoWatt user portal.
Residents Hub E-guide
Our easy to follow guide for residents when submitting meter readings, moving and other useful information.
Your Home is Connected
Explaining who we are and what we do along with other useful information to help residents after they have moved in.