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Welcome to the Summer Edition of the Data Energy Resident Newsletter!
Hello!
In this edition of your resident newsletter, you’ll find helpful service updates, useful account information, simple energy-saving tips and answers to some of the questions we’re asked most often.
As always, our aim is to keep things clear, fair and easy to understand. If you have questions at any point, our Customer Care team is here to help.
Resources
Residents and Regulations Series: Fair Pricing and Felix
Episode 2: Fair Pricing for Felix Behind every new regulation is a real reason. To help explain why these changes are being introduced, we've created a series of fictional residents whose stories reflect situations many people can relate to. Through each story, we'll...
Residents and Regulations Series: Billing and Ben
Episode 1: Billing Breakdown with BenThe new heat network regulations aren't just about policies and procedures, they're about people.To bring the changes to life, we've created a series of fictional residents based on real situations that many people experience....
Summer 2026: Your Resident Newsletter
Summer is certainly upon us! Whether you've been enjoying the sunshine, cheering on the football, or simply making the most of the longer days, we hope you're having a great one. Inside this edition of your Resident Newsletter, you'll find helpful service updates,...
Latest News
The Final Countdown: Ready on Paper. Ready in Practice?
This article on heat network compliance is written by Katherine Baker, Business Operations Manager, Data Energy - and features in the AQD Autumn 2026 issue from The Property Institute. Two years ago I wrote an article for AQD called 'Mind the Gap'. Back then, much of...
Electricity VAT is Changing | What you Need to Know
Electricity VAT is changing from 1st October 2026. From 1st October 2026 to 31st March 2027, qualifying residential electricity supplies that are currently charged at 5% VAT will temporarily move to 0% VAT.What does this mean for you?If you manage residential...
What High VWART is Trying to Tell You | Maintain it
Maintain It champions preventative maintenance, helping operators spot small issues early so they can keep heat networks running efficiently and avoid costly reactive repairs. He has a simple philosophy. Don't wait for something to break. By the time a pump fails or a...
Useful Links
The Energy Ombudsman
The Energy Ombudsman is a free, independent UK service that resolves disputes between energy companies and customers. It handles complaints about billing, service, and supply issues, providing impartial mediation. It can require companies to fix problems, apologize,...
CIBSE CP1 – Code of Practice
CIBSE CP1 (2020) provides guidance on the design, operation, and management of heat networks in the UK. It aims to improve efficiency, reduce carbon emissions, and ensure reliable performance. The guidance covers best practices for planning, commissioning, and...
Building Safety Act
The Building Safety Act 2022 improves building safety in the UK, focusing on high-risk structures. It strengthens regulations, establishes the Building Safety Regulator, and mandates accountability for developers. The Act aims to prevent future tragedies like Grenfell...
Energy Act 2023 Guidance
The Energy Act 2023 promotes energy security and affordability in the UK, encouraging investment in renewable energy, enhancing grid resilience, and supporting nuclear and hydrogen projects. It also seeks to modernize energy markets and reduce carbon emissions,...
Heat Network (Metering and Billing) Regulations 2014
The Metering and Billing Regulations ensure accurate energy billing and promote fairness by requiring suppliers to provide reliable meters, correct billing, and transparent information to customers. They aim to protect consumers, prevent overcharging, and improve...
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