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Resident's News

Stay informed and explore everything from resources and insights to company news, all in one place.

Featured Story:

Stronger Together…We’re finally united!

Welcome to the future of heat and energy management

After 30 years of delivering reliable heat and energy solutions, we’re thrilled to announce the next big step in our journey. Today, we’re joining forces with our partner company, DMG Delta to bring you smarter, more integrated solutions.

What does this mean for you? Nothing about the excellent, high-quality service you’ve come to expect is changing. We’re simply making it better. With a more streamlined approach, we’ll help you manage your heat and energy, cut costs, improve efficiency, stay ahead of regulations and meet sustainability goals — making your life easier with a one-stop solution. Read the full story.

Resources

Discover the Help Centre – Support at Your Fingertips

Discover the Help Centre – Support at Your Fingertips

Discover the Help Centre – Support at Your Fingertips   We’re excited to introduce the new Help Centre, our a streamlined online resource designed to make managing your utilities simple, fast and stress-free. Whether you’re looking for quick answers or expert...

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Your Home is Connected to a Heat Network

Your Home is Connected to a Heat Network

Your Home is Connected – Smarter Energy, Better Living Discover the future of energy with your home's heat network. Designed for efficiency, convenience, and sustainability, your heat network provides instant access to heat and hot water while supporting the UK's...

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Top Tips for Reducing your Energy Bills

Top Tips for Reducing your Energy Bills

During these challenging times we all want to save money on our energy bills. Here are some handy energy-saving tips to help.1. Adjust your thermostat Try setting your thermostat to the lowest comfortable temperature. Studies show that turning your thermostat down by...

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Latest News

Useful Links

The Energy Ombudsman

The Energy Ombudsman

The Energy Ombudsman is a free, independent UK service that resolves disputes between energy companies and customers. It handles complaints about billing, service, and supply issues, providing impartial mediation. It can require companies to fix problems, apologize,...

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CIBSE CP1 – Code of Practice

CIBSE CP1 – Code of Practice

CIBSE CP1 (2020) provides guidance on the design, operation, and management of heat networks in the UK. It aims to improve efficiency, reduce carbon emissions, and ensure reliable performance. The guidance covers best practices for planning, commissioning, and...

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Building Safety Act

Building Safety Act

The Building Safety Act 2022 improves building safety in the UK, focusing on high-risk structures. It strengthens regulations, establishes the Building Safety Regulator, and mandates accountability for developers. The Act aims to prevent future tragedies like Grenfell...

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Energy Act 2023 Guidance

Energy Act 2023 Guidance

The Energy Act 2023 promotes energy security and affordability in the UK, encouraging investment in renewable energy, enhancing grid resilience, and supporting nuclear and hydrogen projects. It also seeks to modernize energy markets and reduce carbon emissions,...

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Heat Network (Metering and Billing) Regulations 2014

Heat Network (Metering and Billing) Regulations 2014

The Metering and Billing Regulations ensure accurate energy billing and promote fairness by requiring suppliers to provide reliable meters, correct billing, and transparent information to customers. They aim to protect consumers, prevent overcharging, and improve...

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