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Welcome to the Summer Edition of the Data Energy Resident Newsletter!
Hello!
In this edition of your resident newsletter, you’ll find helpful service updates, useful account information, simple energy-saving tips and answers to some of the questions we’re asked most often.
As always, our aim is to keep things clear, fair and easy to understand. If you have questions at any point, our Customer Care team is here to help.
Resources
Residents and Regulations Series: Billing and Ben
Episode 1: Billing Breakdown with BenThe new heat network regulations aren't just about policies and procedures, they're about people.To bring the changes to life, we've created a series of fictional residents based on real situations that many people experience....
Summer 2026: Your Resident Newsletter
Summer is certainly upon us! Whether you've been enjoying the sunshine, cheering on the football, or simply making the most of the longer days, we hope you're having a great one. Inside this edition of your Resident Newsletter, you'll find helpful service updates,...
Residents and Regulations Series: Your Introduction to the Ofgem Regulations
New heat network regulations are on the way - and they're designed to protect you.If your home is supplied by a heat network, new regulations are being introduced to give residents greater protection and make sure everyone is treated fairly. From January 2026, Ofgem...
Latest News
Data Energy & GoCardless | Making Energy Payments Simpler
We’re delighted to announce the successful pilot launch of our partnership with GoCardless, as Data Energy adopts Recurring Pay by Bank to make paying for energy simpler, more reliable and more convenient for our customers. The partnership was officially announced by...
Why VWART Could Define the Future of Heat Network Compliance | Manage It
Manage It helps operators stay in control by focusing on compliance, performance and the day-to-day management of efficient heat networks. If there's one thing Manage It knows, it's that running a successful heat network isn't just about keeping the heating on. It's...
How VWART Supports Fair and Transparent Billing | Bill It
Bill It focuses on turning accurate network performance into fair, transparent billing, helping build confidence for both operators and residents. Whenever someone asks Bill It what makes a good heat bill, the answer is never "the invoice". It's everything that...
Useful Links
The Energy Ombudsman
The Energy Ombudsman is a free, independent UK service that resolves disputes between energy companies and customers. It handles complaints about billing, service, and supply issues, providing impartial mediation. It can require companies to fix problems, apologize,...
CIBSE CP1 – Code of Practice
CIBSE CP1 (2020) provides guidance on the design, operation, and management of heat networks in the UK. It aims to improve efficiency, reduce carbon emissions, and ensure reliable performance. The guidance covers best practices for planning, commissioning, and...
Building Safety Act
The Building Safety Act 2022 improves building safety in the UK, focusing on high-risk structures. It strengthens regulations, establishes the Building Safety Regulator, and mandates accountability for developers. The Act aims to prevent future tragedies like Grenfell...
Energy Act 2023 Guidance
The Energy Act 2023 promotes energy security and affordability in the UK, encouraging investment in renewable energy, enhancing grid resilience, and supporting nuclear and hydrogen projects. It also seeks to modernize energy markets and reduce carbon emissions,...
Heat Network (Metering and Billing) Regulations 2014
The Metering and Billing Regulations ensure accurate energy billing and promote fairness by requiring suppliers to provide reliable meters, correct billing, and transparent information to customers. They aim to protect consumers, prevent overcharging, and improve...
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