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Welcome to the Winter Edition of the Data Energy Resident Newsletter!

Hello!

This newsletter brings together practical advice, important updates and a look ahead to what’s coming next.

Inside this Resident Newsletter:

You’ll find information on winter comfort tips, answers to common questions, upcoming changes to heat network regulations, and how we’re continuing to improve the way we support you.

As always, our aim is to keep things clear, fair and easy to understand. If you have questions at any point, our Customer Care team is here to help.

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Latest News

Coronavirus Update

Dear Clients, Residents and Suppliers, We are pleased to advise you that we are fully prepared for the lockdown coming into effect from midnight on the 4th November. Moves have been taken to arrange for employees to work from home where possible however the...

Ofgem announces support for struggling energy customers

Ofgem has announced new measures that will protect vulnerable customers struggling to pay their energy bills or unable to top up due to mobility issues or having to self-isolate. From the 15th December, energy suppliers will be required to offer “realistic and...

BEIS Committee launches decarbonising heat in homes inquiry

The Business, Energy and Industrial Strategy (BEIS) Committee has launched an inquiry into decarbonising heat in UK homes. The Committee will analyse the Government’s Buildings and Heat Strategy due in November, considering the priorities and timescales required to...