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Welcome to the Winter Edition of the Data Energy Resident Newsletter!
Hello!
This newsletter brings together practical advice, important updates and a look ahead to what’s coming next.
Inside this Resident Newsletter:
You’ll find information on winter comfort tips, answers to common questions, upcoming changes to heat network regulations, and how we’re continuing to improve the way we support you.
As always, our aim is to keep things clear, fair and easy to understand. If you have questions at any point, our Customer Care team is here to help.
Resources
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Latest News
Switching becomes the second largest cause of energy complaints
Switching energy supplier has risen to second place, just behind billing issues, as one of the most common causes of energy complaints.New figures suggest that switching issues were responsible for 1.7 complaints per 100,000 customers to the Ombudsman in the last...
Low-carbon heating solutions to replace gas boilers in new builds from 2025
Philip Hammond has announced that low-carbon heating systems will replace gas boilers in all new builds from 2025, as part of the ‘Future Homes Standard’.In his spring budget statement, the chancellor announced that alternative solutions would replace fossil fuels in...
IRPM Annual Seminar 2019
We’re incredibly proud to be sponsoring IRPM’s Annual Seminar on the 13th of June at the Queen Elizabeth II Centre. The seminar will bring together leading industry figures to tackle the big questions facing sector, including new laws, codes, qualifications and best...
Useful Links
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