If your bill is based on actual meter reads, it has likely been generated using data received remotely from the meter within your apartment. If you submit a meter read, but we are already recording data remotely for your property, your read will not be used for billing.  

To submit an actual meter read click here

To complete the form, you will need to take a photo of the meter clearly showing the meter serial number (MSN) and the meter read in kWh. Please note we can only accept meter reads supported by the photo evidence.

If your bills have been based on estimated reads, an actual read may result in your account being re-billed in order to correct your charges.

Did you know that your bill will likely go up during the colder period of the year as you put the heating on more often and will go down during the warmer period of the year. We recommend checking your thermostat settings as it may be too high – adjusting your thermostat to the lowest comfortable temperature can make a big difference!

Find out more on how to save energy here.