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Welcome to the Winter Edition of the Data Energy Resident Newsletter!

Hello!

This newsletter brings together practical advice, important updates and a look ahead to what’s coming next.

Inside this Resident Newsletter:

You’ll find information on winter comfort tips, answers to common questions, upcoming changes to heat network regulations, and how we’re continuing to improve the way we support you.

As always, our aim is to keep things clear, fair and easy to understand. If you have questions at any point, our Customer Care team is here to help.

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Latest News

National Grid investigated over last Friday’s power cut

Business Secretary Andrea Leadsom has announced an investigation into Friday’s power cut that left a million homes in the dark and caused disruption to train lines, hospitals and airports.Chaos hit after two power plants (one gas and one wind farm) failed minutes...

Ofgem lowers price cap due to falling wholesale costs

Energy prices are due to fall for millions of customers this autumn, as Ofgem announces the price cap is to be lowered due to falling wholesale energy costs.The price cap, that came into force in January this year, was introduced to protect 11 million UK households...

Data Energy shortlisted for The Decentralised Energy Awards

We’re delighted to have been shortlisted for the Domestic Award at The Decentralised Energy Awards 2019. Hosted by The Association for Decentralised Energy (ADE), the awards recognise and celebrate those involved in decentralised energy, including Alton Towers,...