Two Fifty One Southwark Bridge Road
Overview
Developed by Oakmayne Properties, Two Fifty- One Southwark Bridge Road is a landmark skyscraper with 40 floors dominating this rapidly developing area of Southbank, London. Following handover, Kinleigh Folkard & Hayward (KFH) was appointed for the ongoing management of the estate, which included 355 high spec apartments.
One of the many features of the development was the hi-tech heating and hot water solution, which was skilfully designed to deliver economic and environmental benefits – an increasingly relevant and important consideration for residents.
The inherent sophistication of the heat network allowed residents to benefit from the latest technologically advanced system, i.e., accessing heating and hot water from the network and only paying for actual usage, allowing KFH to monitor and optimise efficiencies that would reduce heat losses through data collection and analysis.
Challenges Faced
The challenge of billing for the heat supply was not a conventional one, as many residents would have little to no experience of heat networks, with the potential for widespread, significant misunderstanding between residents and management.
Therefore, careful implementation was required to ensure a smooth introduction of the tenant billing platform. For example, this took the form of a ‘welcome pack’ that explained to the incoming resident all aspects of the platform in a clear and concise way.
Our Solutions
Data Energy provided the management team with ongoing support that allowed the billing platform to be operated seamlessly.
We issued all residents with literature detailing how a heat network works and how they will be charged.
Impact
Our structured delivery of the billing platform with an enhanced level of tenant awareness reduced demands made on the property managers
Data Energy is a known and trusted business, having worked with KFH for over 10 years. The service that we receive from the Energy Managers and Engineers is exceptional and always courteous and polite.
We have a dedicated Energy Manager who liaises with us regularly and keeps us updated on any issues that she is dealing with. We always find a helpful and happy voice at the other end of the telephone whenever we call.
Having this level of service from Data Energy and working so closely with them on a daily basis ensures that we are able to report back to clients and residents with confidence. The engineers that we meet on site are always knowledgeable and confident in the solutions they can provide.
Our residents have reported an incredibly high level of satisfaction when dealing with Data Energy, whether it be the office staff or the engineers on site. We would happily recommend Data Energy as an outstanding heat network operator.
Richard Benson, Senior Operations Director, Kinleigh Folkard and Hayward