About Data Energy
OUR VISION + VALUES
Our Purpose
“We empower people, deliver quality with clarity and drive progress toward a more sustainable future.”
Heat networks can feel technical and overwhelming. Our purpose is to make them clearer, fairer and easier to manage.
We believe progress truly happens when expertise meets vision. By combining people, data and ideas, we empower our clients to manage heat networks more effectively and create a better future for communities and the planet.
Our Values
We take responsibility
We own our impact and follow through every time
We do what we say we will. We don’t pass the buck or wait for others to act. We’re dependable, responsive and take pride in delivering results with integrity.
We put people first
We listen, care and make things easier for others
Whether it’s colleagues, clients or residents – we put people at the centre. We act with empathy, kindness and respect. We’re here to solve problems, not add to them.
We’re always improving
We learn, adapt and push to be better every day
We stay curious. We embrace change. We’re not afraid to try something new if it means we can make it easier, faster, greener or better – for today and tomorrow.
We succeed together
We build relationships that last – across teams, companies and communities
We speak up, share ideas and achieve more by working as one team with a shared purpose.
How We Work
Clear communication
Plain-English explanations and updates you don’t have to chase.
Data with meaning
We turn technical information into clear, actionable insights.
Compliance, simplified
From Ofgem to HNTAS, we make rules understandable and manageable.
Friendly, human support
Resident billing queries handled with clarity, care and kindness.
Partnership-first
Dedicated account managers supported by experienced specialists.
Who We Help
We support organisations across the heat network ecosystem, including:
Managing Agents
Confidence in every bill.
Accurate billing, fast support and clear compliance guidance – so you can manage heat networks with confidence, not caution.
Developers
Built right. Set up to perform.
Metering strategies, commissioning support and long-term performance guidance – helping you deliver compliant, future-ready heat networks.
RMCs, RMAs & RTMs
Clarity residents can trust.
Accurate, transparent billing and clear reporting – giving resident-led boards confidence, control and compliance assurance.
Local Authorities
Accountability you can evidence.
Clear reporting, accurate billing and technical expertise – improving governance, accountability and resident outcomes.
Housing Associations
Fair billing. Clear communication.
Transparent billing and resident-friendly support across mixed portfolios – helping you meet regulatory expectations and build community trust.
ESCOs
Compliance without compromise.
Structured maintenance, accurate billing and clear reporting that support regulation, performance and partner confidence.
REAL RESULTS, REAL IMPACT
Our Case Studies
Compliance Gaps
We helped resolve long-standing compliance gaps, restored accurate billing and built a clear reporting framework within 12 weeks.
Resident Confidence Restored
After years of unclear charges, our transparent billing and friendly support reduced escalations by more than half.
Developer Handover Success
We supported a new-build heat network through metering strategy, commissioning and resident onboarding – ensuring a smooth handover.
Our Story
How it started
In the early 1990s, we helped property managers secure competitive communal energy contracts and improve billing transparency.
How it evolved
As heat networks expanded, we invested in data systems, software and compliance expertise – building a connected platform designed for clarity.
Where we are today
Supporting 200+ developments and 20,000 residents, helping clients stay compliant, informed and ahead of change.
Where we’re heading
We’re shaping clearer, fairer heat networks through technology, insight and human support.
Trusted by Clients and Residents
Rated 4.5★ ‘Excellent’ on Trustpilot, clients and residents tell us they value our clear communication, fair billing, friendly support and dependable service.
“We have worked with Data Energy for a number of years. They are a reputable and responsive metering and billing agent.”
Lisa, Client
“I have never dealt with an agent as diligent, knowledgeable and understanding.”
Renato, Resident
Our People
Behind every bill, dashboard and compliance report is a team who care about outcomes – not just outputs.
From billing specialists and customer care teams to compliance experts and qualified engineers, every person plays a part in keeping heat networks running smoothly.
Sian Hoddle
Director of Energy Services
Rupert Mackay
Managing Director
Andrea Raducz
Customer Care Manager
Shaun Salmon
Head of Finance and Company Secretary
Aaron Beadle
Director of IT and Technical Services
Jessica Warwick
Business Development Manager
Galina Chankova
Senior Heat Network Manager
Sarah Fowke
Group Marketing Manager
Craig Roy
Projects Co-ordinator
Sara Ellis
HR & Group Services Manager
Warren Mappley
Manufacturing & MSMT (Mobile Support & Metering Technician) Manager
Supporting Our Communities
We believe in looking after the communities we serve – not just through clear billing and reliable heat networks, but through meaningful local support.
Our Charity of the Year
We’re proud to partner with the Essex & Herts Air Ambulance Trust as our Charity of the Year.
Their life-saving work supports people across the regions where many of our clients and communities live.
Our team take part in fundraising events, awareness activities and volunteering to help ensure this vital service can continue to operate.
AWARDS & ACCREDITATIONS
Awards
Housing Digital Innovation Awards
The Energy Awards
H&V News Awards
The Property Institute Awards
Accreditations
ISO 9001, 14001 & 45001
Cyber Essentials Plus
Investors in People – Silver
TPI Partner
WHAT WE DO
Expert Services
Metering & Billing Packages
Transparent, accurate and compliant heat network billing - backed by clear communication and friendly resident support.
Compliance & Monitoring
Complete insight and control – from plant room to apartment level.
Technical & Onsite Services
Diagnostics, meter health checks and expert investigations backed by real data.
Energy Procurement Packages
Independent procurement that secures fair, competitive rates and supports responsible budgeting.
Consultancy Services
Compliance, HNTAS, tariffs, commissioning, optimisation and design support.
Learning & Development
CPD-accredited and bespoke sessions - turning complex rules and subjects into easy-to-use, practical knowledge.
FAQs
What does Data Energy do?
We provide metering, billing, compliance, procurement, technical support, training and consultancy for heat networks across the UK.
Who do you work with?
Managing agents, RMCs/RTMs/RMAs, developers, local authorities, ESCOs, consultants and regulatory/industry bodies.
Do you support Ofgem 2026 readiness?
Yes – our Playbooks, resources and training simplify regulatory requirements and help clients prepare confidently. Visit our Route to Compliance page, for more support.
Do you provide resident support?
Yes – our friendly team handles billing queries directly, reducing pressure on managing agents. Visit our Resident’s Hub for more info.
A Total Heat & Energy Solution
Through our partnership with DMG Delta, clients benefit from a fully connected solution that brings maintenance, metering, billing, compliance and energy management together.
Light-touch, aligned, integrated. That’s our aim.
Insights & Resources
Case Study: Southwark Bridge Road
At Southwark Bridge Road, a suspected duplicate electricity payment uncovered something far bigger. What looked like a £17k credit on EDF’s portal was, after our investigation, revealed to be £83,001.86 owed back to the client. Here’s how we found...
Case Study: Huntley Wharf, Reading
Huntley Wharf, Reading Managing Agent: POD Developer: Berkeley Homes Housing Association: L&Q Number of Apartments: 765 Phased Completion: 645 apartments set up and billing Data Energy Contract: Metering & Billing Site: 33 residential apartments, heat...
Case Study: Navigator Building, Bristol
The Navigator Building, Bristol Managing Agent: FirstportData Energy Contract: Energy ProcurementSite: 33 residential apartments, heat network meteringOverviewIn March 2023, we were approached by the property manager of The Navigator to resolve a complex issue...
Resources: Total Heat and Energy Management
Looking for a Total Heat and Energy Management Provider? Our partner company, DMG Delta is a leading provider of heat network maintenance, engineering and support services for you and your residents. Together, we now offer a complete solution for your heat...
Resources: Get Ofgem Compliant
Get Ofgem Compliant Preparing your heat networks for the new regulationsData Energy
Resources: Partnering with You
Partnering with You Discover our range of energy services - download our brochure.Data Energy
Latest News
The Heat Network Compliance Companion Playbook
This article, The Heat Network Compliance Companion Playbook, is part of a series of technical insights from our in-house expert and Technical Project Consultant, Daniel Davies. No fluff. No jargon. Just what you need to know to stay compliant, stay in control and...
Introducing The Download – a quick, practical read for the year ahead
Introducing The Download As we head into a new year, we want to start by saying a genuine thank you. Thank you for the conversations, the honest questions, the challenges, and the reality checks throughout 2025. They’ve shaped what we’ve built, how we’ve supported...
The Big d-Analysed 2025 Wrap Up
As the year comes to an end, I wanted to take a moment to reflect on what’s been a pivotal year for the heat-network sector and for D-Analysed. Over the last 12 months, D-Analysed has been my space to step away from the day-to-day site work and look at what’s really...
Some of our trusted clients
