Customer Service Advisor
Data Energy – Customer Care – Bishops Stortford
At Data Energy Management Services, we are a leading provider of comprehensive energy solutions for Managing Agents, delivering services across heat, gas, electricity, water, and renewables. We pride ourselves on offering exceptional metering and billing solutions, ensuring our clients and residents receive accurate, timely energy bills and outstanding customer service.
We are currently seeking a Customer Service Adviser to join our dynamic team. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent service.
About the Role:
As a Customer Service Adviser, your primary role will be to manage incoming customer inquiries, ensuring they are addressed in a professional, efficient, and timely manner.
You will be a key point of contact for our residents and clients, assisting them with billing, energy-related queries, and providing top-tier customer support.
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Salary: £24k – £26k
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Job Location: Bishops Stortford (Head Office)
- Hours: 8:30am to 5.00pm
- Job Type: Permanent
- Reporting to: Customer Care Manager
Benefits:
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave: 25 days plus 8 Bank Holidays
- Sick Pay: Generous sickness and accident insurance
- Loyalty Bonus: Rewarded after two years of service
- Life Assurance: 2x your annual salary
- Wellness Support: Access to a private GP and confidential 24/7 counselling services through our Employee Assistance Programme
- Eye Care: Annual eye checks reimbursed
- Reward & Recognition: Employee of the Month/Year awards, long-service awards, and special recognition schemes
- Professional Growth: Access to our Training Academy and Mentor Initiative
- Career Growth: Be part of a growing sector driving the UK’s sustainability goals
- On-site gym and spa
- Free on-site parking
- Casual dress code
- “Bring your dog to work” days
- Regular company events
Key Responsibilities, Overview and Expectations:
As an Customer Service Advisor, your key responsibilities will include:
- Customer Inquiries: Act as the first point of contact for customer inquiries via phone and email (handling high volumes), providing clear, professional responses to a variety of questions and concerns.
- Complaint Resolution: Address and resolve customer complaints with care and attention, ensuring each issue is handled promptly and effectively.
- Account Management: Maintain accurate records of customer accounts, transactions, and communications, ensuring all account details are up to date and managed correctly.
- Coordination: Collaborate with internal departments to resolve issues and ensure smooth service delivery for customers.
- Administrative Support: Assist with administrative tasks as required, including managing workflows and ensuring service level agreements (SLAs) are met.
- Promotion: Actively promote the company’s mission, ethos, and services, contributing to company marketing activities when needed.
- Other Duties: Support the wider team with additional tasks and projects, as directed by your Manager.
About You:
We’re looking for someone who is or has:
- Organisational Skills: Strong ability to prioritise and manage time effectively in a fast-paced environment.
- Numeracy: Comfortable handling billing information and financial data with accuracy.
- Customer Service Experience: Previous experience in customer service or a related field is preferred. Training will be provided for those new to the energy sector.
- Communication: Excellent verbal and written communication skills, with a focus on delivering clear, friendly, and helpful responses to customer inquiries.
Experience:
- Customer service: 1 year (required)
- admin: 1 year (required)
- IT: 3 years (required)
To Apply:
You must be living and authorised to work in the UK to apply for this position.
If you’re passionate about providing exceptional customer service and are excited to join a growing team, we’d love to hear from you!