Debt Management Administrator
Data Energy – Debt Management – Bishops Stortford
At Data Energy Management Services, we are a leading provider of comprehensive energy solutions for Managing Agents across heat, gas, electricity, water, and renewables.
One of our core offerings is metering and billing, where we calculate and issue energy bills (primarily heat) to residents and provide first-class customer support. As we continue to grow, we’re looking for a Debt Management Administrator to join our Debt Management team.
The Debt Management Administrator is responsible for overseeing and completing the day-to-day debt management-related tasks with a focus on accuracy, completeness, and compliance.
About the Role:
As a Debt Management Administrator, you’ll play a key role in managing customer accounts, resolving billing queries, and supporting the team in ensuring effective debt recovery – all while delivering a high level of service and accuracy.
You’ll work closely with the Debt Management Team Leader and collaborate with colleagues across the business to continually improve processes and enhance the customer experience.
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Salary: £24,000 – £26,000 a year
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Job Location: Bishops Stortford (Head Office)
- Hours: 8:30am to 5.00pm
- Job Type: Permanent
- Reporting to: Debt Management Team Leader
Benefits:
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave: 25 days + 8 Bank HolidaysÂ
- Sick Pay: Generous sickness and accident insuranceÂ
- Loyalty Bonus: Awarded after two years of serviceÂ
- Life Assurance: 2x your annual salaryÂ
- Wellness: Access to a private GP and 24/7 confidential telephone counselling via our Employee Assistance ProgrammeÂ
- Eye Care: Annual eye check reimbursementÂ
- Reward & Recognition: Employee of the Month/Year, long service awards, and special recognition for going the extra mileÂ
- Personal Development: Training Academy and mentorship opportunitiesÂ
- On-site Perks: Parking, gym, spa, and fun company eventsÂ
- Workplace Culture: Bring your dog to work day and casual dressÂ
Key Responsibilities, Overview and Expectations:
As a Debt Management Administrator, your key responsibilities will include:
- Reconcile customer accounts with high level of accuracy, initiate and complete chasing procedures in line with the Key Performance Indicators (KPIs) set.
- Maintain accurate records of all chasing activity.
- Monitor chasing outcome and generate reports for possible escalation.
- Provide relevant and detailed weekly/monthly reports to clients.
- Complete relevant procedures including debt referrals or supply suspension with accuracy and high attention to detail, following clients’ instruction and internal procedures.
- Ensure full compliance with all debt-management procedures in place.
- Administer and monitor payment plans in line with the credit policy and procedures, following client’s approval and instruction
About You:
We’re looking for someone who is or has:
- Experience handling a high volume of customer calls
- Excellent organisational and time management skills
- Strong numeracy and attention to detail, particularly with financial data
- Previous experience in customer service or a related field (preferred)
- A positive, proactive attitude and a willingness to learn
To Apply:
You must be living and authorised to work in the UK to apply for this position.
If you’re passionate about Debt Management you are excited to join a growing team, we’d love to hear from you!