Data Energy Management Services Ltd – Bishop’s Stortford
£55,000 – £70,000 a year
Data Energy Management Services is a reputable organisation specialising in comprehensive energy solutions for Managing Agents, covering heat, gas, electricity, water, and renewables.
One of our main services involves metering and billing solutions; calculating and issuing energy (typically heat) bills to residents and providing customer support. We are currently seeking a Customer Service Adviser to join our team.
As a Customer Care and Credit Account Administrator, the primary purpose is to manage and oversee customer billing queries and credit-related functions within the organisation.
- Head Office: Bishops Stortford
- Salary: Competitive salary and car allowance (EV options considered)
- Hours: 8.30 am to 5.00 pm
- Job Type: Full-time, permanent. Hybrid working
Benefits:
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual leave: 25 days plus 8 Bank Holidays
- Sick pay: Generous sickness and accident insurance
- Loyalty Bonus: After two years’ service
- Life Assurance: x2 annual salary
- Wellness: Via our Employee Assistance Programme, we offer immediate access to a private GP plus confidential telephone counselling that operates 24 hours a day, 365 days a year
- Eye Care: Annual eye checks will be reimbursed
- Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the quarter and a managers incentive scheme.
- Personal Development: Training Academy/ Mentor initiative
- Tech Desk Support
- On-site parking
- Company events
- Onsite gym and spa
- Tennis court to include group coaching sessions.
- Bring your dog to work day
Role Overview and Expectations:
The ideal candidate will have a deep practical understanding of heat networks, strong analytical and project management skills, and the ability to mentor and train engineers with varying levels of experience. If you’re passionate about shaping the future of sustainable energy systems and thrive in a collaborative, growth-focused environment, we’d love to hear from you.
Key responsibilities include:
- Ensure the Company delivers responsibilities in line with “Good Industry Practice” (GIP) as a Heat Network Operator and Maintenance Contractor, as outlined in CIBSE Heat Networks: Code of Practice for the UK CP1 2020.
- Conduct Heat Network Optimisation Studies, to include a detailed analysis of the system with the aim of improving the efficiency and performance.
- Perform meter feasibility assessments and evaluate the technical and financial viability of heat network projects, providing recommendations based on findings.
- Complete Heat Network Efficiency Scheme (HNES) applications on behalf of clients, ensuring all necessary documentation and data are provided.
- Prepare and submit heat network notification forms to the relevant regulatory bodies on behalf of the Heat Supplier (who are generally the landlord, freeholder, residents’ management company acting by a managing agent).
- Provide ongoing technical support and guidance to office staff, helping them understand heat network systems, regulatory requirements, and troubleshooting any related issues.
- Ensure Company compliance and awareness of legislative requirements under typically, but not limited to the Health and Safety Act, Building Safety Act and Energy Act.
- Work in accordance with industry standards, including PAS55, BSRIA Guide BG3, CIBSE CP1, CIBSE Guide M, and SFG20 and any successors.
- Perform “energy forensics” and track energy consumption to ensure accurate data analysis and reporting.
- Calculate heat, cooling and other utility tariffs, both retrospectively and budgetary; provide client reporting on system performance.
- Attend meetings with Developers, Clients, Managing Agents, and other stakeholders to review and discuss HN performance.
- Develop and define strategies for ongoing plant replacement and system improvement, ensuring full justification for upgrades.
- Ensure compliance with the Heat Network (Metering and Billing) Regulations 2014 and its amendments.
- Oversee water treatment regimes to maintain system integrity.
- Manage Heat and Cooling Network Acceptance Testing, facilitating the handover from Developer to Managing Agent.
- Provide ongoing training and knowledge transfer to the broader engineering team, ensuring they are up to date on best practices, performance optimisation, and compliance requirements for Heat Networks.
- Act as a knowledge resource, identifying and addressing areas where the team lacks expertise in heat network systems.
- Work closely with other departments to support the company’s growth in the heat network industry.
- Keep up to date with the latest developments in the heat network sector and integrate best practices into the company’s operations.
- Actively join industry forums on policy consultation and direction. Promoting the Company’s/Group commitment to enhancing stakeholder experience.
To Apply:
- You must be living and authorised to work in the UK to apply for this position.
- Qualified graduate engineer (BEng or similar) that has a minimum of 5 years of experience in Heat Networks
- Driving license
- Commute to office and London
Job Types: Full-time, Permanent
Pay: £55,000.00-£70,000.00 per year
Additional pay: Loyalty bonus
Benefits:
- Casual dress
- Company car
- Company events
- Company pension
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site gym
- Sick pay
Schedule:
Day shift
Monday to Friday
Work Location: Hybrid remote in Bishop’s Stortford CM23 5PU