Junior Heat Network Manager

Data Energy – Heat Network Management – Bishops Stortford

Are you ready to take on a pivotal role in the energy sector with a company that values innovation, collaboration, and sustainability? Data Energy Management Services is a well-established organisation providing comprehensive energy solutions to Managing Agents, covering heat, gas, electricity, water, and renewables.

We’re seeking a  Junior Heat Network Manager to oversee a portfolio of clients and support the development of Heat Networks—an integral part of the UK’s plan to achieve Net Zero by 2050.

Why Heat Networks?

Heat Networks use a communal energy supply (gas or electricity) to provide heating for multiple customers, such as those living in apartments. Heat meters calculate individual energy consumption, allowing us to bill customers based on their usage. These systems are crucial for the future of sustainable energy, with gas boilers being phased out of new builds by 2030.

About the Role:

As a Junior Heat Network Manager, you’ll liaise with clients who operate Heat Networks (mainly Managing Agents), providing day-to-day account management and support. This is a great opportunity for someone with experience in Heat Networks, energy, or account management.

If you’re new to this field, don’t worry—we’ll provide full training!

• Salary: £27k – £35k

• Job Location: Bishops Stortford (Head Office)

• Hours: 8:30am to 5.00pm
• Job Type: Permanent
• Reporting to: Senior Energy Manager

Benefits:

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave: 25 days plus 8 Bank Holidays
• Sick Pay: Generous sickness and accident insurance
• Loyalty Bonus: Rewarded after two years of service
• Life Assurance: 2x your annual salary
• Wellness Support: Access to a private GP and confidential 24/7 counselling services through our Employee Assistance Programme
• Eye Care: Annual eye checks reimbursed
• Reward & Recognition: Employee of the Month/Year awards, long-service awards, and special recognition schemes
• Professional Growth: Access to our Training Academy and Mentor Initiative
• Career Growth: Be part of a growing sector driving the UK’s sustainability goals
• On-site gym and spa
• Free on-site parking
• Casual dress code
• “Bring your dog to work” days
• Regular company events

Key Responsibilities, Overview and Expectations:

As an Energy Manager, your key responsibilities will include:

• Client Account Management:

  • Act as the first point of contact for a portfolio of clients via phone, email, and post.
  • Address client requirements promptly, providing accurate and helpful information.

  New Developments:

  • Oversee the mobilisation of new Heat Network developments, ensuring they’re set up and ready for billing.

  Client Support:

  • Provide expert advice on Heat Networks, acting as an interface between clients and internal teams.
  • Educate clients on our processes and workflows, ensuring clarity and efficiency.

  Process Improvements:

  • Identify and suggest new ways to enhance current workflows and improve client satisfaction.

  Tariff & Contract Management:

  • Keep on top of recharge tariff renewals and ensure metering/billing contracts are updated.

  Site Coordination:

  • Work closely with the Technical and Onsite Teams on projects and site works to ensure seamless operations.

About You:

We’re looking for someone who is or has:

• Previous experience in energy, utilities, or account management is an advantage, but not essential—full training is provided.
• Strong communication and organizational skills with a client-focused mindset.
• A proactive approach with the ability to think critically and solve problems.

Experience:

• Energy: 1 year (preferred)
• Account management: 1 year (preferred)
• Admin: 1 year (required)

To Apply:

You must be living and authorized to work in the UK to apply for this position.

Ready to Make an Impact?

Join a team that’s shaping the future of energy and sustainability. If you’re passionate about building relationships, streamlining processes, and driving innovation, we’d love to hear from you.