Heat Networks – Metering and Billing

Heat networks are a low-carbon solution for supplying heat and hot water to large apartment blocks and play a key role in the UK’s transition to net zero. These systems offer a wealth of financial, social and environmental benefits, allowing you access to heat and hot water instantly, whenever you need it.

Heat is generated in a central location (i.e. basement energy centre) and distributed to each apartment through a network of pipes known as the primary circuit. Instead of individual gas boilers, each apartment is fitted with a Heat Interface Unit (HIU), which transfers heat from the primary circuit to the secondary circuit into the home and can be adjusted to suit personal preferences.

The secondary circuit is a network of pipes supplying space heating and hot water. Each HIU is fitted with a heat meter which accurately records the amount of energy each apartment extracts from the primary circuit. This information is then used for billing purposes.

Our Easy-to-Use Customer Portal

Our easy to use customer portal provides residents with complete control over budgeting and managing energy consumption. Accessed anywhere from any device, the portal allows residents to:

• View real-time usage and 12 months of consumption history
• Review their energy spend and current balance
• Find information on their tariff
• Make a payment
• Set alerts for when they’ve consumed over a certain amount, or if low on credit

Our partner company, DMG Delta is a leading provider of heat network maintenance, engineering and support services for you and your residents.

Together, we now offer a complete solution for your heat networks and energy needs, from maintenance to energy procurement, metering & billing. We’re driving sustainability, ensuring regulatory compliance and freeing you up to focus on what you do best.