Hello and Welcome to Your Data Energy Newsletter!
We’re excited to share the very first edition of our quarterly newsletter, your new go-to for the latest updates, helpful tips and news from Data Energy. Think of it as a little helping hand to keep you in the loop!
If you’d like to be notified about future editions and latest news, simply to hit subscribe below.
2024 Highlights – What We’ve Been Up To
It’s been a busy and productive year at Data Energy! We’ve been listening closely to your feedback and working hard to improve your experience, from launching new features to growing our customer care team. Here are a few highlights:
Help Centre is Live!
You may have already spotted our new Help Centre in the Resident’s Hub. It’s your go-to place for quick answers to all those common questions – whether you’re curious about how billing works or want to understand your tariff.
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100+ FAQs are already there to help you. Simply use the search tool to find what you need!
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We’re always adding new updates to ensure you have the answers you need, so keep an eye out for even more useful information coming soon.
Leaflets at Your Fingertips
We’ve given the Residents Hub a fresh look and added a handy Leaflet Library. Now, all the guides you might need are in one place:
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Whether you’re on credit billing or PAYG, we have all the information you need.
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Need tips for saving energy this winter? Our Energy Saving Advice leaflet has you covered!
Say Hello to EDEN – Our New Digital Assistant
We’ve joined forces with the latest tech to bring you EDEN, our AI Digital Assistant!
Available 24/7 via the Help Centre, EDEN is ready to answer your questions anytime, day or night, through our live chat feature.
Welcome to the team, EDEN!
Celebrating Our 4-Star Trustpilot Rating!
We’re thrilled to have hit a 4-star rating on Trustpilot this year! A huge thank you to everyone who shared their feedback. Your kind words and support keep us striving to do better every single day.
If you’d like to leave a review, just hit the button below.
Meet the Customer Care Team
Our wonderful Customer Care team has grown this year, with two new team members joining in October.
We are pleased to have such a wonderful team on board, ensuring our customers are always taken care of and your questions are fully resolved.
Let’s introduce a few of our team members and share their thoughts on why they enjoy working at Data Energy’s Customer Care team, and what is the most asked question from our customers.
Cerease – Customer Care Adviser
“I love that no two days are the same. We’re a great team who work so well together.”
Most-asked question?
“How can I submit a change of tenancy form?”
Answer: Check out the step-by-step guide in the Resources Library!
Gemma – Customer Care Adviser
“I love the variety! We deal with so many queries and people, which keeps things interesting every day.”
Most-asked question?
“Why is my bill so high when I’ve barely been home?”
Answer: You’ll find a full explanation in our FAQs.
Danielle – Senior Customer Care Adviser
“Helping customers is rewarding. I didn’t know what a heat network was before joining, so I understand why some customers get confused!”
Most-asked question?
“Why did I get a bill from Data Energy?”
Answer: We’re your metering and billing agent. You can find out more in our FAQs.
Winter Energy Tips – Stay Cosy Without Worry
Winter is here, and we know it’s a time for cosy family moments and festive celebrations. To help you enjoy the season without worrying about energy costs, we’ve created an Energy Saving Advice leaflet full of simple tips for efficient energy use.
Visit the Help Centre
The Help Centre is our a streamlined online resource designed to make managing your utilities simple, fast and stress-free. Whether you’re looking for quick answers or expert support, the Help Centre has you covered.
Visit the Help Centre
The Help Centre is our a streamlined online resource designed to make managing your utilities simple, fast and stress-free. Whether you’re looking for quick answers or expert support, the Help Centre has you covered.
What Can You Do in the Help Centre?
Search FAQs: Got a question? Just type it in the search bar and find instant answers.
Browse Categories: Explore a wealth of helpful articles, from understanding heat networks to PAYG advice, all continuously updated to keep you informed.
Expand Your Knowledge: Empower yourself with clear, straightforward guidance on managing your utilities.
Stay Connected Anywhere
The Help Centre is fully optimised for mobile use, so you can access it on the go. Need to talk? Connect with our advisers via email or live chat, all without logging into the main site.
Personalised Support, Simplified
Submit support tickets, attach photos or documents, and track all your past interactions in one place. Plus, every development has a dedicated Customer Care adviser for a truly personal touch.
Prefer a Chat?
Our friendly advisers are just a phone call away. Whether you need help with billing or tariff questions, we’re here to listen and assist, Monday to Friday, 9 am–4 pm.
Access the Help Centre now via the Residents Hub at dataenergy.co.uk/residents, or give us a call at 01279 810 119.
Thank you for being part of the Data Energy community.
The Data Energy Team