Welcome to the Latest Edition of the Data Energy Resident Newsletter!
We know energy updates and billing changes aren’t always the most thrilling topics, but stick with us!
Inside This Resident Newsletter
This edition is packed with useful stuff to help you stay informed, save money, and get the best out of your communal heating system.
From simple energy-saving tips to need-to-know industry updates (we’ve done the heavy lifting so you don’t have to). Here’s what’s new — and why it matters to you.
Living Smarter: Tips & Tools for Everyday Energy Efficiency
Energy-Saving Hacks for Your Home
Getting to Know Your Communal Heating
Ever wondered how your communal heating system works, and how it might affect your utility bills? Our new resident-friendly guide explains it all in clear, simple language:
✔️ What heat networks are and how they work
✔️ Who Data Energy are and our responsibilities
✔️ Tips for saving energy
✔️ How your billing is calculated and what affects it
How-to Help from Data Energy
Need help reading your meter? Want to know how your bill is calculated? Our Help Centre has clear guides that walk you through everything from topping up to troubleshooting.
Popular article: How do I create a Customer Portal account?
Introducing Single Sign-On (SSO)
A Simpler, Faster Way to Access Your Account
From 12th May 2025, it’s now easier to manage your utility account and get support online.
With Single Sign-On (SSO), we’re streamlining the way you securely login to give you access to our Customer Portal and Help Centre.
No more juggling multiple usernames or passwords — just one simple login for everything.
Industry Pulse: Why it Matters to You
Big Changes Ahead: Ofgem to Regulate Heat Networks
From 2025, Ofgem will begin regulating communal heat networks — a move designed to bring more fairness, transparency, and accountability to the industry. For residents, this means stronger protections and clearer billing standards.
Key areas set to change:
• Back billing limits
• Tariff transparency
• Fairer debt recovery
Smarter Meters, Better Service
Ofgem’s new rules mean tighter standards — and we’re already ahead of the curve with smart tech that keeps your billing accurate and your energy usage efficient.
Live Chat Powered by AI – Exciting, Isn’t it?
Have you tried EDEN – your always-on virtual assistant? Available 24/7, EDEN helps you navigate our FAQs and find answers to common resident questions in seconds.
Prefer to speak to someone? Chat with our Customer Care team, Monday to Friday, 9am–4pm. Just look for the Live Chat icon in the Help Centre.
Online Tools to Simplify Your Billing
Managing your utility billing is even more convenient and streamlined with our Customer Portal. Check your metering data, view and pay your bills and more useful tools available at your fingertips.
Haven’t registered yet? Don’t miss the benefits of easy billing management!
Shaping Great Service, Together
Have Your Say: Customer Satisfaction Survey
We’re on a mission to make your experience the best it can be — and we’d love your help.
Our new Customer Satisfaction Survey is quick, easy, and gives you the chance to tell us what’s working and where we can do better.
Latest from Data Energy
We’re proud to share that we are now a member of the Contact Centre Management Association (CCMA) — the UK’s leading network for customer service professionals.
This membership supports our ongoing focus on delivering excellent service by keeping our team up to date with the latest insights, training, and best practices in customer experience.
It’s one more way we’re working to make every interaction even better for you.
Until Next Time…
Need Help? Reach Out Your Way
Live Chat
Instant answers from a real person (no hold music!) Look out for our Live Chat icon in the Help Centre.
EDEN, Your Virtual Assistant
Smart support, anytime. Visit our Help Centre to find out more and chat to EDEN.
Help Centre
From setting up your portal account to understanding your bill, our Help Centre is packed with practical guides and support articles. Plus quick answers at your fingertips with our easy-to-use FAQs.
Call Us
Phone us on 01279 810119. Our friendly Customer Care team is ready to help.