Discover the Help Centre – Support at Your Fingertips

 

We’re excited to introduce the new Help Centre, our a streamlined online resource designed to make managing your utilities simple, fast and stress-free. Whether you’re looking for quick answers or expert support, the Help Centre has you covered.

 

What’s New?

The Help Centre replaces the Self-Service platform with an upgraded experience, offering intuitive tools and personalized resources tailored to your needs.

 

What Can You Do in the Help Centre?

• Search FAQs: Got a question? Just type it in the search bar and find instant answers.
• Browse Categories: Explore a wealth of helpful articles, from understanding heat networks to PAYG advice, all continuously updated to keep you informed.
• Expand Your Knowledge: Empower yourself with clear, straightforward guidance on managing your utilities.

Stay Connected Anywhere

The Help Centre is fully optimised for mobile use, so you can access it on the go. Need to talk? Connect with our advisers via email or live chat, all without logging into the main site.

 

Personalised Support, Simplified

Submit support tickets, attach photos or documents, and track all your past interactions in one place. Plus, every development has a dedicated Customer Care adviser for a truly personal touch.

 

Prefer a Chat?

Our friendly advisers are just a phone call away. Whether you need help with billing or tariff questions, we’re here to listen and assist, Monday to Friday, 9 am–4 pm.

Access the Help Centre now via the Residents Hub at dataenergy.co.uk/residents, or give us a call at 01279 810 119.

Discover how the Help Centre makes utility management easier, smarter, and more convenient for you. Check it out today.