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Welcome to the Winter Edition of the Data Energy Resident Newsletter!

Hello!

This newsletter brings together practical advice, important updates and a look ahead to what’s coming next.

Inside this Resident Newsletter:

You’ll find information on winter comfort tips, answers to common questions, upcoming changes to heat network regulations, and how we’re continuing to improve the way we support you.

As always, our aim is to keep things clear, fair and easy to understand. If you have questions at any point, our Customer Care team is here to help.

We’re Gold Sponsors at TPI (IRPM) Annual Seminar May 16th

Data Energy are delighted to be Gold sponsors of The Property Institute's, formally the IRPM, annual seminar on May 16th, kicking off at 8.30am. This is one of the industry’s leading events of the year and boasts a great line up of speakers. The Property Institute has...

Introducing the Help Centre (Coming Soon)

Launching on 15.04.2024, The Help Centre is our new and improved system for helping residents we bill under our metering and billing service. It replaces our former Self Service and FAQs, combining both elements for a more polished customer experience. Residents will...

The Energy Bills Discount Scheme

Following the launch of the Energy Bill Relief Scheme (EBRS) in October 2022, businesses have been left wondering what support, if any, will be available once the scheme ends on 31 March 2023. On 9 January 2023, it was confirmed that further support will be available...

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Latest News

Mind the Gap: Our Journey Through the TPI Annual Seminar 2025

After months of planning, designing, building (and plenty of sweet-tasting), the TPI Annual Seminar 2025 has officially come to a close – and what a journey it was! This year was a record-breaking event for us at Data Energy and DMG Delta. From the moment the doors...

Introducing Single Sign-On for a Seamless Login Experience

Introducing Single Sign-On (SSO) - a simpler, faster way to access your account From 12th May 2025, we’ve made it easier for you to manage your utility account and get support online. What is SSO? Single Sign-On (SSO) is a streamlined and secure login process...

Energy Ombudsman: Register Now

Energy Ombudsman Registration – What Heat Suppliers Need to Know (From 1 April 2025) From 1 April 2025, all heat network consumers will have the right to refer complaints to the Energy Ombudsman for alternative dispute resolution. This change comes as part of...

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