Summer is certainly upon us! Whether you’ve been enjoying the sunshine, cheering on the football, or simply making the most of the longer days, we hope you’re having a great one.
Inside this edition of your Resident Newsletter, you’ll find helpful service updates, useful account information, simple energy-saving tips, and answers to some of the questions we’re asked most often.
New Look. Same Service.
Over the coming weeks and months, you may notice a few changes to the way we look.
We’re busy making improvements behind the scenes to make it easier for you to find information, manage your account and get the support you need and expect.
So, you’ll start to see a fresh new look across our website, emails and online services.
But while our appearance is changing, one thing isn’t.
You’ll still receive the same friendly support from the same team, with the same commitment to helping you understand your bills and manage your account.
We’ll keep you updated as we roll out these improvements, and we hope you’ll enjoy the new experience.
Looking after homes and the people in them
We look after more than 200 developments
We help look after communal heating and hot water systems in more than 200 developments across the UK, working with building managers to keep things running smoothly.
We serve more than 20,000 residents
From billing and meter readings to answering your questions, we’re here to make managing your energy account as simple and straightforward as possible.
We’re rated “Great” on Trustpilot with 4.5/5 ⭐
We’re proud of the service we provide, and we’re always listening to your feedback so we can keep improving.
Your feedback really matters to us. Every review helps us understand what’s working well and where we can make your experience even better.
Follow us on Instagram
Big news! We’ve now launched a brand new Instagram page for you!
It’s your newest home for quick tips, helpful updates, behind the scenes content and some fun.
Follow us for:
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Billing and account tips
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Common resident questions
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Service updates
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Heat network news and guidance
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Useful information about managing your energy account
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and more!
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Come and join our community and say hi. We’d love to see you there!
Questions? You’re not the only one.
Whether you’ve just moved in or have been with us for years, some questions come up time and time again. Here are three of the ones we hear most often.
How is my tariff calculated?
Wondering what makes up your bill? Your tariff is usually made up of three parts:
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Unit Rate – what you pay for the energy you use
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Standing Charge – a daily charge that helps cover the operation of your communal heating system
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Administration Fee – covers billing, meter reading and customer support services
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Your tariff is approved by your Building Owner or Managing Agent and is usually reviewed annually.
👉 Read the full article here.
How do I create a Customer Portal account?
Your Customer Portal gives you everything you need in one place. Once you’re registered, you can:
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View bills and letters
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Make payments
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Track your energy usage
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Submit meter readings
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Update account details
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You’ll need your PayPoint number and PIN, which can be found on your bill.
👉 Read the registration guide here.
Who’s responsible for what in my building?
Not sure who to contact? You’re not alone.
Different organisations look after different parts of your building.
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Building Owner / Freeholder – owns the heat network
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Managing Agent – manages the building day-to-day
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Data Energy – manages billing and customer support
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Leaseholder – responsible for utility charges under the lease
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👉 Read the full guide here.
Heat Network Regulations – A Quick Update
The Government is continuing its plans to introduce Ofgem regulation for heat networks.
The aim is to provide residents with protections similar to those already available to gas and electricity customers, including clearer billing information, stronger customer service standards and improved complaint handling processes.
While the regulations are being introduced in stages, we’ll be here to help you understand what they mean every step of the way.
We’ve launched a new series on our website and Instagram, breaking down the new regulations into simple, easy-to-understand guides. We’ll explain what each change means, why it matters and, most importantly, what it means for you as a resident.
👉 Read the first blog here.
Need Extra Support?
If you have a disability, long-term health condition, accessibility needs, or are experiencing circumstances that make managing your energy account more difficult, you may be eligible to join our Priority Services Register.
You may be asked to provide evidence to support your application.
Read our Vulnerable Residents Policy and find out how to register here.
Managing Your Accounts
It’s now easier than ever!
At Data Energy, we want you to have simple, straightforward control of your utility account.
That’s why we’ve improved the way you can let us know when a tenant moves in or out.
Instead of sending emails, making calls or completing online forms, you can now do it quickly through your Customer Portal. The new form takes just a minute to complete and helps us update your account faster. Once you’ve submitted the form, our team will update the account and process the change for you.
To ensure uninterrupted service, please begin using the new form as soon as possible. After 10 August 2026, the previous form will no longer be available.
Don’t have a Customer Portal account yet?
You can register here.
All you need is your PayPoint number and PIN, from the first page of your bill. Once you’re set up, you’ll be able to manage your account, make payments and view your bills and consumption anytime.
Our Teams – Find Out What We’ve Been Up To
Working behind the scenes for you.
While you might not see it, we’re always looking for new ways to improve your experience as a resident.
That’s why our team attended The Property Institute (TPI) Annual Seminar earlier this summer.
It gave us the chance to talk to Property Managers and learn about the latest industry developments, upcoming heat network regulations and new ideas that can help us deliver an even better service.
Every conversation and insight helps us stay ahead of change, so we can keep you informed, improve the support we offer and make managing your account that little bit easier.
Take a look at our behind-the-scenes video and see what we got up to.
👉 Watch the video.
What Our Customers Are Saying
We’re proud to be rated ‘Excellent’ with **4.5 out of 5 starts on Trustpilot**, with more than 870 reviews from residents and customers across the UK.
Residents regularly tell us they value our clear communication, friendly support and helpful team.
From praising team members like Chloe, Taya, and Sara, to our general service and approach, here are some excerpts from satisfied customers:
⭐ **”Calm, kind and knowledgeable.”**
“I was confused about my account and usage, but everything was explained so clearly that all my confusion disappeared.”
– Yasmin, June 2026
⭐ **”Exceptionally helpful and professional.”**
“The support I received was reassuring, helpful and professional throughout.”
– Paul, June 2026
⭐ **”Quick, clear and reassuring.”**
“My enquiry was followed up promptly, with clear communication and regular updates throughout.”
– Dan, April 2026
👉 Read more reviews on Trustpilot.
Did You Know?
You can access your account 24 hours a day through our Customer Portal.
Once registered, you can:
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View and download bills and letters
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Track your energy usage
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Make payments online
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Submit meter readings
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Update your account details
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Check your balance and payment history
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If you haven’t registered yet, you’ll find your PayPoint Number and PIN on your latest bill.
👉 Register for the Customer Portal.
Summer Energy Saver
Did you know?
During the summer, your heating may be switched off, but your hot water is still working hard.
For many homes on a heat network, hot water becomes the biggest part of their energy use during the warmer months and a dripping hot tap can waste thousands of litres of water over a year!
The good news? A few small changes can help keep your energy use under control:
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Keep showers shorter where possible
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Wait until you have a full load before using dishwashers or washing machines
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Fix dripping hot taps promptly
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Avoid running hot water unnecessarily when cold water will do
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