Site Surveys

Our site surveys enable us to assess the existing data collection infrastructure at a development and identify any issues hindering full remote access to all meters, as required by the Heat Network (Metering and Billing) Regulations.

These surveys are usually conducted before we take over the metering and billing operations at a site, but they can also be carried out for project work if you’re facing problems with your current data collection system or are considering new installation options. Whatever the need, we’ll find the solution that works best for you.

Remote Monitoring and Fault Detection

Our in-house data collection software enables remote monitoring of metering data, automatically flagging any issues. These are reported to you in a monthly review, applicable to customers using any of our metering and billing services, allowing you to take prompt corrective action.

For heat or cooling meters, addressing issues quickly is crucial to remain compliant with the Heat Network (Metering and Billing) Regulations. Once a fault is detected, we recommend an investigation to determine the root cause. If possible, we will resolve the issue during the investigation; otherwise, we will provide a follow-up proposal for further work.

Data Flow from HIU Heat Meter to Residents and Property Managers/Heat Supplier

Our bespoke, innovative system enables seamless data transfer from residential heat meters, ensuring efficient billing, transparency and operational insights for both customers and heat suppliers.

The process begins at the heat meter installed in each apartment, which measures the heat consumed by residents in kWh. This data is then transmitted, typically through an mBus network or similar protocol, to a central device called a data logger, where the readings are stored.

From there, the network router transmits the data via the internet to an external management system, often operated by an M&B agent. The agent processes this data using specialised software, formatting it correctly for integration into the billing system. In cases where automated software is unavailable, this process can be done manually.

Once integrated into the billing system, accurate and transparent invoices are generated, with detailed consumption records for each billing period. This data is also made available through a customer portal, allowing residents to easily track their energy usage and billing history.

Additionally, the data can be shared via a client portal, offering property managers and heat suppliers a complete overview of their heat network’s performance and efficiency. This real-time access to metering data enhances network transparency and simplifies the process of monitoring system performance.

Our partner company, DMG Delta is a leading provider of heat network maintenance, engineering and support services for you and your residents.

Together, we now offer a complete solution for your heat networks and energy needs, from maintenance to energy procurement, metering & billing. We’re driving sustainability, ensuring regulatory compliance and freeing you up to focus on what you do best.