As any managing agent knows, a potential pitfall in handovers is that there can be copious amounts of associated technical literature that needs to change hands between the developer and managing agent. To minimise disruption and make the handover seamless, we have formalised tried and tested handover procedures that ensure the process is executed in an efficient, trouble-free manner. As a property manager, one has to accept the fact that technologies and regulations can change, and it is crucial to remain sensitive to alterations that may impact the management of the building itself or its residents.

As an established property manager, for example, I have a wide experience of installations and building solutions; however, I am not a specialist in every area. As a result, it can happen that we will take responsibility for an installation without having complete technical knowledge of what might apply regarding the development’s assets, and Streatham Hill is no exception, particularly with regard to the equipment installed in the wake of the tragic events at Grenfell Tower. For instance, the Energy Centre at Streatham Hill was fitted with a state-of-the-art Argonite fire suppression system, which is designed to prevent fires becoming established in enclosed spaces. This technology was completely new to us, but the team at Data Energy used its expertise to guide us through the function and operation of the system. In addition, the Data Energy team explained to us the heat metering platform that allowed for the recharging of residents for their respective heat use. Crucially, these highly complex heat networks are being utilised more and more frequently in large residential developments, primarily because of the Heat Network (Metering and Billing) Regulation 2014 and the European Union’s Energy Efficiency Directive, both of which are major examples of environmental legislation that are driving change in the property sector.

Data Energy have proven themselves to be invaluable, and it wouldn’t be an overstatement to say that it was a godsend to have them as our guide in this instance. Consequently, I would not hesitate to recommend them to other managing agents who are facing similar challenges. With the support of Data Energy, we are able to undertake our responsibilities with the confidence that we are giving our residents the best service and value that money can buy.

Sam Goold

New Schemes Manager

Trinity Estates