A Crest Nicholson development of 89 apartments, Bond House looks out over the London city skyline and is located only minutes from New Cross Station. An exemplar of contemporary living, Bond House is appointed with all the latest in domestic technology.
When we were awarded the contract to take responsibility for the management of Bond House, we knew nothing could be left to chance. In fact, we had to ensure that our contractors could be relied upon to deliver the kind of service that would encourage full occupation in a very short time frame. Of particular concern was the complex utility recharge arrangements that were in place.
A crucial part of our responsibilities as the Managing Agent was recharging residents for their heating, cooling, and hot water requirement, a responsibility made more complex by the fact that the Heat Networks Regulations demands that the freeholders recharge residents based on consumption and not on their service charge percentage.
Thankfully, our long-term relationship with Data Energy (comprising collaborations on multiple schemes across our portfolio) told us that they would have no issue in billing residents on up-to-date metering information – and we were proved correct.
Data Energy used their expertise to harness the onsite technology to allow for the recharge procedure to take place without hassle or disruption for all stakeholders. The Data Energy staff make a point to ensure that no resident is confused about their usage or charges, and even offer energy saving tips too.
We would again like to publicly praise Data Energy for implementing yet another effective, hassle-free recharging solution.
Carl Warland, Block & Portfolio Management Director
Kinleigh Folkard & Hayward