Energy Ombudsman Registration – What Heat Suppliers Need to Know (From 1 April 2025) From 1 April 2025, all heat network consumers will have the right to refer complaints to the Energy Ombudsman for alternative dispute resolution. This change comes as part of...
Bill Validation – Why It’s Time to Stop Doing It Yourself You’ve negotiated the best energy deal for your building, the contract’s in place and your supplier seems solid. Job done? Not quite. Even the best-negotiated contract won’t protect you from billing errors...
New Heat Network Rules: What You Need to Know You may have heard that the way heat networks operate is changing. New Ofgem regulations will ensure fairer pricing, clearer billing and improved service standards for residents. Here’s what you need to know and how these...
Getting You Ready for Ofgem’s New Heat Network Rules: If you’ve been following the Ofgem takeover story so far, you might be feeling even more confused than before. With 23 authorisation conditions proposed under the new regulations and various webinars...
Could your property management business survive a cyberattack? Last year, German property management giant DGIM, part of DZ-Bank Group, fell victim to a hack that compromised sensitive customer data. The reputational and financial cost of such breaches is a stark...
How to Get on Track for Compliance: Ready to bridge your heat network’s compliance gap? If you’re a property manager, you’ve likely noticed the buzz around new regulations for heat networks. These changes, as anticipated under the watchful eye of OFGEM, promise...
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