Located in Colindale, London, our Silver Works development consists of 227 units supplied by heat network, with usage measured via heat meters and recharged to residents.

We hired Data Energy to provide metering and billing services to all 227 units. To provide flexibility for our residents, Data Energy recommended that 190 units operate on a credit basis, while the remaining 37 units operate on a pay-as-you-go basis.

Data Energy supplied and commissioned the IKW02 prepayment system and now manage the PAYG element of the development, where residents are able to pay for their heat via a corner shop facility. Data Energy then pass this cash over to the Managing Agent who in turn pays the gas bill.

For credit account customers, bills are raised quarterly and issued to the residents who then make payment to Data Energy. Data Energy collect the funds and again pass these over to the Managing Agent.

From the outset, Data Energy provided a highly structured plan, which has ultimately enabled us to deliver an excellent service to residents and to comply with the obligations under the Heat Network Regulations.

I was particularly impressed by Data Energy’s billing platform, which enables accurate and detailed information to be rapidly sourced.

The performance of Data Energy has reflected positively on Galliard Homes and we would have no hesitation in recommending their services to other Managing Agents looking for heat network solutions

Nasser Waris

M&E Manager

Galliard Homes