We know summer’s for slowing down – not stressing over energy bills. Whether you’re trying to stay cool, stay on top of your usage, or just make life a little easier, here are 5 quick updates that’ll do just that.
Small changes. Big difference. Easy wins for your home, your bills, and your peace of mind.
5 Quick Updates That’ll Make Life Easier
Need help? Meet EDEN – our 24/7 virtual assistant
Got a question about your bill, your usage, or your account?
EDEN is our smart virtual assistant – and it’s available day or night, even on weekends and bank holidays. Whether you’re on dashing out of the door or trying to sort something on a Sunday evening, EDEN’s there to help.
Just click the Help Centre icon on our website to start a chat.
And if you’d still prefer to speak to a person, our friendly advisers are here Monday to Friday, 9am to 4pm.
No more waiting on the phone – Callbacks now available
You know that moment when you call a company and sit… and wait… and wait? Now, there’s a better way.
With our new callback feature, you can hang up – and we’ll hold your place in the queue for you. As soon as it’s your turn, we’ll call you back.
Think of it like taking a ticket at the deli counter: you keep your spot, even if you walk away. No need to stay glued to your phone.
Just call 01279 810 119 and press 2 to opt in. Easy, automatic – and no risk of losing your place.
Go Paperless (and win £100 off your energy bill!)
Switching to paperless billing takes seconds – but could save you £100 this summer.
We’re giving one lucky resident £100 off their energy bill, credited to their account in September. All you have to do is switch to paperless by the end of August.
- Quicker and safer than post
- Better for the planet
- Less clutter in your kitchen drawer
Set up a Standing Order – control your bills your way
Like to pay your bills in regular, manageable amounts? Then why not set up a standing order?
This option means you stay in control:
- You choose the amount
- You choose how often
- Payments come straight from your bank
Each payment goes towards your account balance, helping you build credit and avoid unexpected bills. Think of it like topping up a travel card – pay a little, stay in control, avoid a big bill at the end.
To set one up, just use the bank details shown on your bill in your banking app. You can cancel or adjust it anytime.
Need some breathing room? Ask us about Payment Plans
If you’re finding it hard to pay your bill in one go, we can help.
Our Payment Plan option lets you spread the cost over time, with smaller payments you can manage. It’s flexible, supportive and there to help you stay on track without the stress.
(And don’t worry – we’ll never charge extra for using a plan.)
Summer Energy-Saving Tips
Stay cool. Save money. Keep it simple.
Picture this: it’s 28°C outside, your fan’s on full blast, and the dishwasher’s running after dinner. It might feel like a normal summer evening – but those little choices can all nudge your bill upwards.
Here are some small swaps that make a big difference:
Keep curtains or blinds closed during the day
Blocks out the heat and keeps rooms cooler naturally.
Use fans instead of relying on heating systems for hot water
Fans use far less energy – especially if you’re only cooling one room.
Run big appliances in the evening
Your dishwasher and washing machine work harder in the heat. Running them later helps ease the load – and your usage.
Shorter, cooler showers
Refreshing, and reduces hot water demand.
Set appliances to eco mode
It really works – even shaving a few % off adds up over time.
Little changes = big savings.
Take control with the Customer Portal
Think of it like a fitness tracker – but for your energy.
Your Customer Portal helps you:
- Track daily and weekly usage
- Spot unusual patterns (and avoid surprises)
- Download your bills and documents
- View your current balance and tariff
- Update your personal details in a few clicks
It’s your energy, your data and your budget – all in one place.
Don’t have an account yet?
Meet the Team
+ this quarter’s Customer Care superstar
We’re thrilled to announce our Employee of the Quarter in our Customer Care team… drumroll please…
Taya Tant
Taya is one of the newest members of the team – and she’s already made a huge impact. She brings positivity, curiosity and care to every resident interaction, and nothing is ever too much trouble.
We’ve even had Trustpilot reviews calling out her fantastic support – go Taya!
And a huge shoutout to the whole Customer Care team. It’s been a busy few months but the whole team has pulled together to tackle high volumes, respond quickly and work together behind the scenes.
What we’ve been up to lately…
Footy Tournament
Back in May, we joined fellow industry teams for a friendly 5-a-side tournament. Swapping laptops for laces and compliance reports for corner kicks, our team took to the pitch for a brilliant day of sport, sunshine and industry connection.
The results? One win, two draws and one narrow loss – and while we didn’t quite clinch the win – unlike England’s Lionesses this week – we definitely gave it our all!
TPI Seminar – putting residents first
We took to the stage at the annual TPI Seminar, sharing how we’re improving transparency and support for residents ahead of new energy regulations.
UKDEA Conference – shaping the future
Our team also attended the UK District Energy Association event, connecting with experts across the sector to help shape smarter, more sustainable heat networks.