The ESSENTIALS Package
This package combines heat network billing services with automated data collection, tariff setup, resident support and transparent billing reports. Perfect for property managers who want billing without financial management.
The Essentials Package Includes Everything in the Data Collection Package AND:
Custom-Built Billing Platform
Tailored software built specifically for metering and billing communal energy services.
Recharge Tariff Setup
Initial tariff calculation based on your system’s efficiency and your energy supply costs.
Resident Onboarding Pack
Clear, branded welcome packs and information leaflets to support regulation and resident engagement.
Transparent Billing for Residents
Monthly or quarterly bills issued directly to residents, in line with regulations, ensuring clear communication and trust.
Monthly or Quarterly Billing Reports
We provide clear and detailed billing reports on a monthly or quarterly basis, depending on your preference.
Contact us today to learn more about our heat network billing services and how the Essentials Package can support you.
Annual Procurement of Energy Supply Contract
Each year, we undertake a full market review to source and secure the most competitive energy generation contract for your site.
Client Portal Access
You’ll have access to a secure portal where all billing data, and reports are available in one place.
Resident Portal Access
Residents can manage their account, view bills and track energy usage through our easy-to-use online portal.
Multi-Channel Customer Support
Residents can contact our friendly customer service team via phone, support tickets, or online chat for any billing or account queries.
Enhanced services as part of this option:
Generation Supply Invoice Validation
We validate invoices from your energy supplier to ensure you’re only paying for what’s accurate and fair. (This is only available when we are the appointed energy broker)
Energy Billing Balance Sheet Tracking
We track your communal energy’s financial performance. Monitoring tariff income alongside generation costs. (Only available when we are the appointed energy broker)
Annual Efficiency & Tariff Review
Each year, we carry out a review of the communal energy’s efficiency and tariffs, including a financial reconciliation. This ensures pricing remains fair and cost recovery is accurate. (Included in your contract as an additional costed item)
Other Packages Available:
The Premium Package
This package builds on the Essentials package to give you more proactive support and peace of mind. It includes everything in Essentials, plus Fund Collection and Debt Management, Efficiency & Tariff Reviews. Premium is ideal if you want to go take the hassle out of energy billing.
This package includes everything in the Data Collection Package AND
Everything in the Essentials Package AND
Enhanced resident portal access
Secure fund collection and managementÂ
Debt management & proactive arrears recovery process
Flexible payment options
PAYG (Pay-As-You-Go) sites
The ESCO-Lite Package
Our most comprehensive service, Esco-Lite includes everything from Premium, with an added focus on cashflow and supplier management. This package is best if you want a fully managed solution that takes the financial admin off your plate – ideal for larger or more complex developments where accuracy and efficiency are critical.
This package includes everything in the Data Collection Package AND
Everything in the Essentials Package AND
Everything in the Premium Package AND
Annual efficiency & tariff review including financial reconciliation
Timely payment of generation invoices directly to the energy supplier
Supplier liaison, handling all billing, payment & contract-related queries on your behalf
The Data Collection Only Package
If you have separate billing arrangements or would prefer to do the billing in-house, we can provide just a data collection service.
This package includesÂ
Reliable, seamless data collection & integration into our in-house data platform
Automated reporting for data visibility & accuracy
24/7 Online access to your data
Dedicated account management to support your scheme
Expert workshops to stay informed and up-to-date
Metering & Billing with Data Energy
We recognise that every business is unique, which is why we offer a range of packages for you to choose from. Each package is designed with different service levels to cater to your specific needs. Whether you require credit billing, PAYG billing, or a combination of both, simply select the package that aligns with your requirements.
Our advanced metering and data reporting ensures that communal energy is easy to manage, with minimal involvement required from property managers. You’ll always get:
Transparent & Fair Billing
Clear, accurate, itemised bills based on real usage ensure residents are informed and empowered to monitor their energy consumption, while reducing overall costs and encouraging mindful energy use.
Regulatory Compliance
Our service ensures compliance with the Heat Network (Metering and Billing) Regulations, helping to avoid penalties.
Personalised Support
From ensuring accurate billing to resolving issues efficiently, your dedicated account manager provides the expertise and support you need to stay in control.
Operational Insights
Property managers can monitor network performance through our reports, allowing for better energy management and communal energy improvements.
Choose an energy partner that makes your job easier
We take the stress out of managing communal heat and energy. From staying compliant to cutting costs and keeping residents happy, we help you get it right – without the hassle.
Whether you’re dealing with shifting market prices or navigating new regulations for communal heating and cooling, we’re here to make things clearer, easier and more efficient.
Our team includes experienced communal energy and Energy Managers, backed by a network of on-site engineers. We work with everything from large-scale District Heat Networks to simple landlord supplies – always with the same focus on reliability, compliance and service.
With over 30 years’ experience in residential property management, we know what works. Our expert team brings practical advice, tailored solutions and reliable support – so you can stay in control, protect your budget and run your buildings more efficiently.
Part 1: Mind the Gap
How to Get on Track for Compliance
Discover the key challenges in meeting Ofgem’s new standards and learn how to bridge the compliance gap. This guide will help you understand your responsibilities and map out your journey to compliance with practical insights and actionable steps.
Is Your Heat Network Compliance-Ready?
Ensure your heat network is ready for the upcoming changes. Our Self-Assessment Questionnaire helps you quickly evaluate compliance, identify gaps, and plan your next steps with confidence.
Download the Self-Assessment Questionnaire.
Webinar: What you must do before Ofgem regulations drop.
Are you prepared for what’s coming in January 2026?
Join our fast-paced, insight-packed session designed specifically for property managers.
Learn how to get ahead of the curve as we break down Ofgem’s expected new heat network regulations – what they mean, what’s changing, and how to stay compliant.
Upcoming Heat Network Regulations: What They Mean for You.
Read our recent article to understand the upcoming heat network regulations and their impact on property managers and operators. With the consultation now closed, the new rules aim to enhance consumer protection, ensure fair pricing, and maintain high operational standards.
Learn how to stay compliant and prepare for the changes.
From cladding scandals to fire safety breaches, property management failures make headlines. Heating maintenance is no exception.
As a property manager, ensuring safe, compliant heating maintenance isn’t optional – it’s critical.
With the BSA tightening compliance, stakeholders are watching. If Your Maintenance Provider isn’t doing these checks… you’re at risk!
These 10 critical heating maintenance checks protect your residents, your compliance, and your reputation.
Download the checklist which gives you ten easy ways to simplify maintenance, improve efficiency and ensure hassle-free property management.
Resources
Resources: Total Heat and Energy Management
Looking for a Total Heat and Energy Management Provider? Our partner company, DMG Delta is a leading provider of heat network maintenance, engineering and support services for you and your residents. Together, we now offer a complete solution for your heat...
Resources: Get Ofgem Compliant
Get Ofgem Compliant Preparing your heat networks for the new regulationsData Energy
Resources: Partnering with You
Partnering with You Discover our range of energy services - download our brochure.Data Energy
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Useful Links
The Energy Ombudsman
The Energy Ombudsman is a free, independent UK service that resolves disputes between energy companies and customers. It handles complaints about billing, service, and supply issues, providing impartial mediation. It can require companies to fix problems, apologize,...
CIBSE CP1 – Code of Practice
CIBSE CP1 (2020) provides guidance on the design, operation, and management of heat networks in the UK. It aims to improve efficiency, reduce carbon emissions, and ensure reliable performance. The guidance covers best practices for planning, commissioning, and...
Building Safety Act
The Building Safety Act 2022 improves building safety in the UK, focusing on high-risk structures. It strengthens regulations, establishes the Building Safety Regulator, and mandates accountability for developers. The Act aims to prevent future tragedies like Grenfell...
Energy Act 2023 Guidance
The Energy Act 2023 promotes energy security and affordability in the UK, encouraging investment in renewable energy, enhancing grid resilience, and supporting nuclear and hydrogen projects. It also seeks to modernize energy markets and reduce carbon emissions,...
Heat Network (Metering and Billing) Regulations 2014
The Metering and Billing Regulations ensure accurate energy billing and promote fairness by requiring suppliers to provide reliable meters, correct billing, and transparent information to customers. They aim to protect consumers, prevent overcharging, and improve...
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Press & Media Enquiries:
At Data Energy, we’re passionate about sharing our knowledge and insights on heat networks and their role in delivering low-carbon solutions across the UK. If you’re a journalist and would like to connect with us, feel free to reach out via marketing@trinergygroup.co.uk