The PREMIUM Package
Our Premium Package handles heat network billing, debt management & resident payments. Funds are securely collected, reconciled & transferred to your account -giving you transparency, compliance & peace of mind.
The PREMIUM Package Includes Everything in the Data Collection AND the Essentials Packages PLUS:
Enhanced Resident Portal Access
Residents can view bills, track usage and make payments with ease.
Secure Fund Management
Resident funds collected and held in a separate, dedicated client account.
Debt Management & Recovery Process
Proactive arrears management with clear reminders and escalation options to protect revenue and keep residents engaged.
Flexible Payment Options
Payments accepted via Direct Debit, BACS, card or portal, with plans available where approved.
Contact us today to discover how our Premium Package can simplify heat network billing and debt management for your developments.
Annual Procurement of Energy Supply Contract
Each year, we undertake a full market review to source and secure the most competitive energy generation contract for your site.
Client Portal Access
You’ll have access to a secure portal where all billing data, and reports are available in one place.
PAYG (Pay-As-You-Go) Sites
Automatic suspension tools with emergency and friendly credit options built in.
Multi-Channel Customer Support
Residents can contact our friendly customer service team via phone, support tickets, or online chat for any billing or account queries.
Enhanced services as part of this option:
Generation Supply Invoice Validation
We validate invoices from your energy supplier to ensure you’re only paying for what’s accurate and fair. (This is only available when we are the appointed energy broker)
Energy Billing Balance Sheet Tracking
We track your communal energy’s financial performance. Monitoring tariff income alongside generation costs. (Only available when we are the appointed energy broker)
Annual Efficiency & Tariff Review
Each year, we carry out a review of the communal energy’s efficiency and tariffs, including a financial reconciliation. This ensures pricing remains fair and cost recovery is accurate. (Included in your contract as an additional costed item)
Enhanced Debt Management
Debt to a specialist collection agency – This enhanced option is available where JB Leitch has been appointed as your service charge solicitor
Other Packages Available:
The ESCO-Lite Package
Our most comprehensive service, Esco-Lite includes everything from Premium, with an added focus on cashflow and supplier management. This package is best if you want a fully managed solution that takes the financial admin off your plate – ideal for larger or more complex developments where accuracy and efficiency are critical.
This package includes everything in the Data Collection Package AND
Everything in the Essentials Package AND
Everything in the Premium Package AND
Annual efficiency & tariff review including financial reconciliation
Timely payment of generation invoices directly to the energy supplier
Supplier liaison, handling all billing, payment & contract-related queries on your behalf
The Essentials Package
This package is the ideal starting point for stress-free communal energy management. It includes Data Collection, Resident Billing and Procurement. It’s perfect if you want to cover the core responsibilities, stay compliant and make resident communications smoother without overcomplicating things.
This package includes everything in the Data Collection Package PLUS
Access to our custom-built billing platform
Recharge tariff calculation & setup
Resident onboarding packs to support regulation & resident engagement
Transparent monthly or quarterly billing issued directly to residents
Monthly or quarterly billing reports
Annual procurement of energy supply contract
Client portal for access to all billing data & reports
Resident portal accessÂ
The Data Collection Only Package
If you have separate billing arrangements or would prefer to do the billing in-house, we can provide just a data collection service.
This package includesÂ
Reliable, seamless data collection & integration into our in-house data platform
Automated reporting for data visibility & accuracy
24/7 Online access to your data
Dedicated account management to support your scheme
Expert workshops to stay informed and up-to-date
Metering & Billing with Data Energy
We recognise that every business is unique, which is why we offer a range of packages for you to choose from. Each package is designed with different service levels to cater to your specific needs. Whether you require credit billing, PAYG billing, or a combination of both, simply select the package that aligns with your requirements.
Our advanced metering and data reporting ensures that communal energy is easy to manage, with minimal involvement required from property managers. You’ll always get:
Transparent & Fair Billing
Clear, accurate, itemised bills based on real usage ensure residents are informed and empowered to monitor their energy consumption, while reducing overall costs and encouraging mindful energy use.
Regulatory Compliance
Our service ensures compliance with the Heat Network (Metering and Billing) Regulations, helping to avoid penalties.
Personalised Support
From ensuring accurate billing to resolving issues efficiently, your dedicated account manager provides the expertise and support you need to stay in control.
Operational Insights
Property managers can monitor network performance through our reports, allowing for better energy management and communal energy improvements.
Choose an energy partner that makes your job easier
We take the stress out of managing communal heat and energy. From staying compliant to cutting costs and keeping residents happy, we help you get it right – without the hassle.
Whether you’re dealing with shifting market prices or navigating new regulations for communal heating and cooling, we’re here to make things clearer, easier and more efficient.
Our team includes experienced communal energy and Energy Managers, backed by a network of on-site engineers. We work with everything from large-scale District Heat Networks to simple landlord supplies – always with the same focus on reliability, compliance and service.
With over 30 years’ experience in residential property management, we know what works. Our expert team brings practical advice, tailored solutions and reliable support – so you can stay in control, protect your budget and run your buildings more efficiently.
Part 1: Mind the Gap
How to Get on Track for Compliance
Discover the key challenges in meeting Ofgem’s new standards and learn how to bridge the compliance gap. This guide will help you understand your responsibilities and map out your journey to compliance with practical insights and actionable steps.
Is Your Heat Network Compliance-Ready?
Ensure your heat network is ready for the upcoming changes. Our Self-Assessment Questionnaire helps you quickly evaluate compliance, identify gaps, and plan your next steps with confidence.
Download the Self-Assessment Questionnaire.
Webinar: What you must do before Ofgem regulations drop.
Are you prepared for what’s coming in January 2026?
Join our fast-paced, insight-packed session designed specifically for property managers.
Learn how to get ahead of the curve as we break down Ofgem’s expected new heat network regulations – what they mean, what’s changing, and how to stay compliant.
Upcoming Heat Network Regulations: What They Mean for You.
Read our recent article to understand the upcoming heat network regulations and their impact on property managers and operators. With the consultation now closed, the new rules aim to enhance consumer protection, ensure fair pricing, and maintain high operational standards.
Learn how to stay compliant and prepare for the changes.
From cladding scandals to fire safety breaches, property management failures make headlines. Heating maintenance is no exception.
As a property manager, ensuring safe, compliant heating maintenance isn’t optional – it’s critical.
With the BSA tightening compliance, stakeholders are watching. If Your Maintenance Provider isn’t doing these checks… you’re at risk!
These 10 critical heating maintenance checks protect your residents, your compliance, and your reputation.
Download the checklist which gives you ten easy ways to simplify maintenance, improve efficiency and ensure hassle-free property management.
Resources
Resources: Total Heat and Energy Management
Looking for a Total Heat and Energy Management Provider? Our partner company, DMG Delta is a leading provider of heat network maintenance, engineering and support services for you and your residents. Together, we now offer a complete solution for your heat...
Resources: Get Ofgem Compliant
Get Ofgem Compliant Preparing your heat networks for the new regulationsData Energy
Resources: Partnering with You
Partnering with You Discover our range of energy services - download our brochure.Data Energy
Latest News
Reflections from the UKDEA Heat Network Compliance Expo
Reflections from the UKDEA Heat Network Compliance Expo We recently joined the UKDEA Heat Network Compliance Expo – a focused event bringing together housing providers, ESCOs and technical teams across the sector. With regulation on the way and authorisation just...
Trinergy Titans Take on the NOTB Footy Tournament
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Mind the Gap: Our Journey Through the TPI Annual Seminar 2025
After months of planning, designing, building (and plenty of sweet-tasting), the TPI Annual Seminar 2025 has officially come to a close – and what a journey it was! This year was a record-breaking event for us at Data Energy and DMG Delta. From the moment the doors...
Useful Links
The Energy Ombudsman
The Energy Ombudsman is a free, independent UK service that resolves disputes between energy companies and customers. It handles complaints about billing, service, and supply issues, providing impartial mediation. It can require companies to fix problems, apologize,...
CIBSE CP1 – Code of Practice
CIBSE CP1 (2020) provides guidance on the design, operation, and management of heat networks in the UK. It aims to improve efficiency, reduce carbon emissions, and ensure reliable performance. The guidance covers best practices for planning, commissioning, and...
Building Safety Act
The Building Safety Act 2022 improves building safety in the UK, focusing on high-risk structures. It strengthens regulations, establishes the Building Safety Regulator, and mandates accountability for developers. The Act aims to prevent future tragedies like Grenfell...
Energy Act 2023 Guidance
The Energy Act 2023 promotes energy security and affordability in the UK, encouraging investment in renewable energy, enhancing grid resilience, and supporting nuclear and hydrogen projects. It also seeks to modernize energy markets and reduce carbon emissions,...
Heat Network (Metering and Billing) Regulations 2014
The Metering and Billing Regulations ensure accurate energy billing and promote fairness by requiring suppliers to provide reliable meters, correct billing, and transparent information to customers. They aim to protect consumers, prevent overcharging, and improve...
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Press & Media Enquiries:
At Data Energy, we’re passionate about sharing our knowledge and insights on heat networks and their role in delivering low-carbon solutions across the UK. If you’re a journalist and would like to connect with us, feel free to reach out via marketing@trinergygroup.co.uk