Complete Peace of Mind with Metering & Billing:

The challenge:

Some apartments were experiencing unusually high heat usage due to third-party installation faults, which led to unexpectedly high bills and a rise in resident complaints.

How we helped:

Although these issues pre-dated our involvement, we took ownership of resolving the concerns. We worked closely with Benham & Reeves to:

•  Investigate usage data and pinpoint anomalies

•  Recalculate charges where appropriate

•  Keep residents informed and reassured throughout

“After months of unresolved billing disputes and metering issues, Data Energy provided invaluable support. Their expertise helped pinpoint the root causes we’d struggled to identify and delivered clear, effective solutions.

Liam’s professional and thorough approach ensured a smooth process from start to finish. Data Energy kept us well-informed every step of the way, giving us complete peace of mind.”

Tracey Tasker, Department Manager, Benham & Reeves