Episode 2: Fair Pricing for Felix Behind every new regulation is a real reason. To help explain why these changes are being introduced, we’ve created a series of fictional residents whose stories reflect situations many people can relate to. Through each story,...
Episode 1: Billing Breakdown with Ben The new heat network regulations aren’t just about policies and procedures, they’re about people. To bring the changes to life, we’ve created a series of fictional residents based on real situations that many...
Summer is certainly upon us! Whether you’ve been enjoying the sunshine, cheering on the football, or simply making the most of the longer days, we hope you’re having a great one. Inside this edition of your Resident Newsletter, you’ll find helpful...
New heat network regulations are on the way – and they’re designed to protect you. If your home is supplied by a heat network, new regulations are being introduced to give residents greater protection and make sure everyone is treated fairly. From January...
We know summer’s for slowing down – not stressing over energy bills. Whether you’re trying to stay cool, stay on top of your usage, or just make life a little easier, here are 5 quick updates that’ll do just that. Small changes. Big difference. Easy wins...
Introducing Single Sign-On (SSO) – a simpler, faster way to access your account From 12th May 2025, we’ve made it easier for you to manage your utility account and get support online. What is SSO? Single Sign-On (SSO) is a streamlined and secure login...
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