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Introducing the Help Centre (Coming Soon)

Launching on 15.04.2024, The Help Centre is our new and improved system for helping residents we bill under our metering and billing service. It replaces our former Self Service and FAQs, combining both elements for a more polished customer experience. Residents will...

The EBDS scheme has ended… What happens next?

During the energy crisis, various schemes were introduced by the government to support businesses, charities and the public sector with their energy bills. We take a look back on previous schemes that supported heat network customers, and what happens next:  ...

We’re at the Oxford Weekender!

We are delighted to confirm we’re exhibiting at the Oxford weekender conference this year, in partnership with Property Management Legal Services. The event allows property managers the opportunity to expand their skills and knowledge, with leading industry...

Christmas Opening Times 2023

    Christmas Opening Times for 2023 Our office will be open as usual over the festive period   Friday 22nd December | 08:30 – 17:00 Saturday 23rd December | Closed Sunday 24th December | Closed Monday 25th December | Closed Tuesday 26th December | Closed...

Remembrance Day 2023

    Remembrance Day 2023 “When you go home, tell them of us and sayFor your tomorrow, we gave our today.”   With Remembrance Day on Saturday, we want to express our gratitude to those who have given their lives in service. We will remember them. If...

The Energy Bills Discount Scheme

Following the launch of the Energy Bill Relief Scheme (EBRS) in October 2022, businesses have been left wondering what support, if any, will be available once the scheme ends on 31 March 2023. On 9 January 2023, it was confirmed that further support will be available...